City of Modesto Community & Economic Development Department Customer Survey

This survey is an opportunity for you to provide feedback regarding the services you receive in the Community & Economic Development Department from the Building Safety, Economic Development, Infrastructure Financing Programs, Planning, or Land Development Engineering Divisions. We value your input and suggestions and thank you for your participation in assisting us in identifying how we can better serve you. Thank you!

Question Title

* 1. Which type of service did you receive?

Building Permit Process

Building Inspection (Field)

Development Entitlement Process

Planning/Zoning Information

Economic Development

Sewer Cost Share

Utility or Property Line Location

Encroachment, Grading or Transportation Permit

Fence Guidelines

Agreements

Water or Sewer Fees

Commercial or Subdivision Plan Check

Parcel Map/Subdivision Map Processing

CFF Fees/Special Taxes

Street Lights/Traffic Signals

Other (please specify)

Question Title

* 2. Did you receive consistent and/or complete answers to your questions from different staff members?

Excellent

Good

Somewhat

Not at all

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* 3. Did our staff respond to you in a timely manner? (Emails and phone calls returned within 24 hours)

Excellent

Good

Somewhat

Not at all

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* 4. Did we educate you on the process and provide alternatives or suggestions to you that were helpful in moving your project along?

Excellent

Good

Somewhat

Not at all

Question Title

* 5. Did we exceed your expectations?

Excellent

Good

Somewhat

Not at all

Question Title

* 1. Which type of service did you receive?

Question Title

* 2. Did you receive consistent and/or complete answers to your questions from different staff members?

Question Title

* 3. Did our staff respond to you in a timely manner? (Emails and phone calls returned within 24 hours)

Question Title

* 4. Did we educate you on the process and provide alternatives or suggestions to you that were helpful in moving your project along?

Question Title

* 5. Did we exceed your expectations?

Question Title

* 6. Please provide us with general feedback regarding your experience, including the name of the employee(s) you had contact with. (Optional)