Skip to content
CUSTOMER QUESTIONNAIRE FOR DOMESTIC VESSELS
ADOMS is committed to a policy of continual improvement and quality service, sharing your needs and expectations is important to us. T
hanks for taking a few minutes of your time to share your experience.
Date:
OK
1.
What means of communication did you use to contact ADOMS
Email
Telephone
Fax
Walk-in
Other (please specify)
2.
What was ADOMS response time to your initial contact
Within 6 hours
Within 24 hours
Within 36 hours
Within 48 hours
In excess of 1 week
3.
Which of the following services provided by ADOMS do you utilize
Registration of Ships & Yachts
Survey & Inspection
Boatmaster's Licence
Seafarers Book
Other (please specify)
4.
How would you rate the service of ADOMS with regards to the response of your application
Excellent
Above Average
Average
Below Average
Poor
Please specify why you selected the above option
5.
How was your overall customer experience with ADOMS
Excellent
Above Average
Average
Below Average
Poor
Please specify why you selected the above option
6.
Do you utilize the ADOMS website (Domestic Vessel Services) to obtain information
Yes
No
7.
How would you describe the ADOMS website
Easy to navigate
Content up-to-date
Informative and Attractive Design
Not helpful
Not applicable (Do not use)
Other (please specify)
8.
How likely are you to recommend our service to others
Definitely
Probably
Not Sure
Probably Not
Definitely Not
9.
Please provide any additional comments and or suggestions for improving our services
10.
Optional:
Should you feel the need to have dialogue with respect to any issue, kindly complete the following information and we will be happy to contact you.
Name/Company
Email Address
Phone
FO-M11- Revision 02-02.11.22
Current Progress,
0 of 10 answered
