Reporting Period:  July 1-September 30, 2021 (Please answer for just this time period unless otherwise indicated in the question)

All public utilities must complete this report.  This report includes required information about arrears, deferred payment agreements (DPAs), and other collections and customer service items. Please complete the survey in its entirety (including 2020 data) and remember to submit when finished.
Utilities that provide more than one service type should complete a separate survey for each service type.  If the utility is unable to obtain data corresponding to the specified time period requested, it should answer all questions to the best of its ability using the most applicable and timely information it has available.  
For reporting purposes, low-income customers are defined as customers who have received Energy Assistance in the last 12 months and/or customers whose gross quarterly income is at or below 200% of the federal poverty guidelines.

  • Please enter “NA” if the utility does not have or collect information the survey asks for.
  • When entering numerical data, please do not use punctuation or symbols.  For example, “$1,000.00” should be entered as “1000”.
  • When reporting residential customers, this number should include both multifamily and single family residential customers.

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* Utility Name

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* Utility ID Number

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* Utility’s PSC reporting class.