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Winter 2027 - Secret Shopper BUSINESS Sign Up Form

Registration


The Whistler Chamber’s Secret Shopper Program is back!

Boost your business’s service excellence this winter with our eight-week Secret Shopper Program running January 11th through March 7th, 2027.
Participating businesses receive:
  • Actionable feedback through weekly reports and scorecards;
  • Recognition for top performers with prizes, media features, and Chamber spotlights;
  • Prestige as the top-scoring business becomes a finalist for the Service Excellence Award at the Whistler Excellence Awards.


**Registering multiple businesses? Please complete a separate form for each.**


1.Business Name(Required.)
2.Business Sector(Required.)
3.KEY CONTACT
Who is your primary contact for the program?(Required.)
4.CONTACT DETAILS:
Up to three additional individuals can receive shopper reports. Please list their email addresses below.
5.Would you like "In Person" or "Telephone" shops?(Required.)
6.LOCATION
Which location (street address) do you want to be shopped? AND/OR which telephone number do you want to have shopped?(Required.)
7.HOURS:
Please specify the hours you are open to be shopped.
Please included days/ times you DO NOT want to be shopped(Required.)
8.DETAILS
What do Secret Shoppers need to know about your business? (Nature of business, values, services provided, what they should be looking out for during their shop).

We use this summary to create a Business Bio so the Secret Shoppers are fully informed about your businesses before they arrive.

If same as Summer, I can email your previous responses to confirm.(Required.)
9.PROGRAM GOALS
What is your #1 service priority this season?
(e.g., speed, warmth of welcome, upselling, problem resolution, knowledge)

What would you like shoppers to focus on?
(e.g., greeting, upselling, product knowledge, efficiency, atmosphere).

If same as Summer, I can email your previous responses to confirm.
(Required.)
10.GIFT CERTIFICATES?

(While gift certificates are not required, they can definitely improve the levels of engagement to provide a true customer service experience. You can decide what value as well. Ideally, the gift certificates will cover the purchase of the experience for two people including tip. However, this is completely up to you.

If you are providing gift certificates, please DON'T indicate on the gift certificates they are for the Secret Shopper Program, as that may give shoppers away.

Gift certificates should be tested and confirmed to be working by your team prior to being delivered to the Chamber office at the beginning of the program).

Gift Certificates MUST be received at the Chamber office before Monday January 4th 2027. (Required.)
11.PROGRAM TIER?
For which program tier are you signing up? Click here for a full breakdown of the options.(Required.)