Affordable Housing Provider Survey - Fall 2023
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1.
What do you anticipate to be your
top three challenges
in the next three months? (select three)
(Required.)
Financial challenges, including operational shortfalls and funding delays
Vacancy issues
Fair housing issues
Tenant Files and HUD Compliance
Inspections and maintenance
Disaster preparedness and recovery
Resident mental and behavioral health
Safety concerns at the property
Staffing and workforce
Unit turn-over and waitlist management
Other (please specify)
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2.
How long would you estimate
waitlists
for your property/ies? (select all that apply)
(Required.)
Waitlist open with immediate vacancies
Less than 6 months
1-2 years
3-4 years
5 or more years
Our waitlist is closed
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3.
What are the
vacancy rates
at your property/ies? (select all that apply)
(Required.)
0-2%
2-4%
4-6%
6-8%
More than 8%
4.
What types of
workforce challenges
are you experiencing at your affordable housing communities? (select all that apply)
Difficulty identifying candidates
Difficulty attracting qualified candidates
Difficulty retaining staff
Difficulty keeping up with market pay rates/raises
Low employee morale
Low productivity
Challenges with workplace culture
Challenges meeting emerging workforce demands, like flexible hours or remote work
I’m not having workforce challenges
Other (please specify)
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5.
What
strategies
are you implementing to navigate workforce challenges? (select all that apply)
(Required.)
I'm not having workforce challenges
New marketing techniques to identify candidates
Adjusted pay/benefits to attract candidates
Increased flexibility and leave to adjust to new workforce demands
Training and professional development opportunities to help with retention
Team building and employee services to help boost employee morale
Intentional adjustments to workplace culture
Hiring of temporary staff
Cross-training current staff to cover position vacancies
Other (please specify)
6.
Which part of your
staff
is experiencing the most workforce challenges? (select all that apply)
Property management
Leasing agents
Compliance directors
Facilities managers
Maintenance techs
Service coordinators
Accountants
Regional/middle Management
Executive leadership
Other (please specify)
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7.
To your knowledge, how do residents in your community/ies primarily access the
internet
at home? (select all that apply)
(Required.)
In common areas through property-supplied WiFi
In their apartments with support from the Affordable Connectivity Program (ACP)
In their apartments through self-funded internet service
In their apartments through property-supplied internet
Residents use other means to access the internet
Residents rarely access the internet on the property
I don’t know
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8.
Is your community working with a partner/partners to help residents
access services
? (select all that apply)
(Required.)
Yes, we partner with PACE providers
Yes, we partner with our local Area Agency on Aging
Yes, we partner with Adult Day services
Yes, we partner with the local Senior Center
Yes, we partner with the local food bank
Yes, we partner with local health clinics and pharmacies
Yes, we partner with the local university/college
Yes, we partner with local non-profit organizations
Yes, other
We provide services for residents in-house
No, we do not provide resident services
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9.
Do you currently have a
service coordinator program
? (select all that apply)
(Required.)
Yes, funded out of the property’s budget
Yes, funded through HUD grants
Yes, funded through fundraising
No, we don’t currently have any/a sufficient number of service coordinators
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10.
Are you interested in applying for
new
service coordinator grant funding
, if made available by HUD?
(Required.)
Yes, we want to EXPAND our service coordination programs
Yes, we want to ESTABLISH NEW service coordination programs
No, we have enough service coordination
No, we are not interested in service coordination
Other (please specify)
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11.
If you have a Section 202 PRAC property, have you incorporated the $15 Per Unit Per Month
Supportive Services Fee
into your budget requests?
(Required.)
Yes (please specify the uses below)
No, but we plan to start requesting it
No, not interested
I don’t know what this is yet
Not a PRAC/not eligible
Specify uses here
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12.
How high was your most recently approved
Budget-Based Rent Increase
(if applicable)?
(Required.)
<3%
3-4.9%
5-6.9%
7-9.9%
10-14.9%
15-20%
Greater than 20%
Not a PRAC/not applicable
13.
During a potential government shutdown at the end of September, HUD will continue to fund monthly subsidy contracts until funding runs out. In the unlikely scenario that HUD funding runs out, does your property have
Reserve for Replacement accounts
or
Residual Receipts Accounts
that could cover emergency operational shortfalls (with HUD approval)?
No
Yes, for one month
Yes, for up to two months
Yes, for up to three months
Yes, for more than three months
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14.
Have your
property insurance rates
and related costs increased over last year’s rates?
(Required.)
Yes, by 0-10%
Yes, by 11-20%
Yes, by 21-30%
Yes, by more than 30% (please specify below)
No, our rates are staying flat or reducing
Specify here
15.
Have your property insurance
deductibles
changed over last year?
They have gone up significantly
They have gone up slightly
They have stayed the same
They have gone down
I don't know
16.
Which statement is most accurate about your property’s insurance
coverage
?
My insurance coverage has gone down and my rates have gone up
My insurance coverage has gone down and my rates have gone down/stayed the same
My insurance coverage has gone up and my rates have gone up
My insurance coverage has gone up and my rates have gone down/stayed the same
17.
If your property insurance rates have increased and/or your coverage has gone down, what was the given reason? (select all that apply)
Claims history
Risk increase due to weather events
Market trends
Liability increase
Health care components at the property (emergency call systems in place, etc.)
Crime/safety issues
References to the neighborhood or surrounding community
Other (please specify)
18.
What
challenges
have you experienced related to property insurance for your affordable housing community? (select all that apply)
Insurance policy availability
Premium rate increase
Deductible increase
Coverage reduction
Other (please specify)
19.
Do your residents have
renters insurance
?
I don’t know
Yes, less than 10% have renters insurance
Yes, less than 25% have renters insurance
Yes, less than 50% have renters insurance
Yes, more than 50% have renters insurance
20.
Which parts of HOTMA will have the
most impact on your
residents
? (select all that apply)
New asset limitations and program eligibility
New rules on income and exclusions
New rules on medical/elderly deductions
Changes to calculating net family assets
Changes to recertifications
Other (please specify)
21.
Which parts of HOTMA will be
most difficult for staff
to implement? (select all that apply)
New asset limitations and program eligibility
New rules on income and exclusions
New rules on medical/elderly deductions
Changes to calculating net family assets
Changes to recertifications
Other (please specify)
22.
Are you interested in utilizing recently announced opportunities to make housing communities more
green/climate resilient
? (select all that apply)
Yes, I’m interested in applying for HUD’s new Green and Resilient Retrofit Program (GRRP)
Yes, I’m interested in utilizing HUD’s new utility benchmarking tools
Yes, I’m interested in accessing the IRS’s new program for solar projects benefiting affordable housing communities
No, I’m not interested in these opportunities
I don't know
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23.
Are you aware of
current COVID-19 cases
in your property/ies?
(Required.)
Yes, in some of them
Yes, in most of them
No, in none of them
24.
Are you hosting
vaccine clinics
at your housing communities this season? (select all that apply)
Yes, for flu
Yes, for COVID-19
Yes, for other vaccines
Yes, for a combination of vaccines at one or more clinics
No, we are not hosting vaccine clinics
25.
What barriers have you experienced in hosting
vaccine clinics
at your housing community/ies? (select all that apply)
Cost
Attendance
Vaccine availability
Pharmacy partnerships
Other (please specify)
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26.
How prepared is your property for REAC’s new
NSPIRE housing inspection
protocol
, which HUD is planning to implement in October of 2023? (choose one)
(Required.)
I am familiar with HUD’s proposed new protocol, including the draft standards, and feel prepared
I have some familiarity with the proposed new protocol and feel somewhat prepared
I am not prepared now but I believe I’ll be ready for the new protocol when it is implemented
I am unfamiliar with the protocol or not do feel well prepared
My communities do not participate in HUD programs/not applicable
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27.
What are you
most concerned
about for REAC’s new NSPIRE housing inspection protocol? (select all that apply)
(Required.)
Understanding/training staff on changes to building requirements
Paying for building upgrades to comply with new standards
Adjusting to the new scoring system
Helping residents understand the new unit-focused inspection protocol
Adjusting to the use of new inspection software
I’m not concerned about changes under NSPIRE
Other (please specify)
28.
Are there any experiences or stories from your housing community/ies that you would like to share?
Thank you!
