PMC Customer Satisfaction Improvement Survey

The Arizona Department of Revenue (ADOR) has initiated a project aimed at improving the customer satisfaction of Property Management Companies.  As we implement improvements we want to get feedback directly from you so we can be sure our improvements do a better job of meeting your needs.  Please complete this 9 question survey.

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* 1. Do you use ADOR's electronic consolidated filing and paying interface (AZTaxes) to file returns or pay Transaction Privilege Tax (TPT) for your property owners.

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* 2. I ____________ that it is very easy to use ADOR's consolidated filing and paying interface (AZTaxes) to file and pay TPT for my property owners?

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* 3. I ____________ that all information/data I need to use ADOR's electronic consolidated TPT filing and paying interface (AZTaxes) is easily accessible online.

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* 4. I ____________ that ADOR's electronic consolidated TPT filing and paying interface (AZTaxes) online instructions are very easy to find, very easy to understand, and organized so that I can conveniently use them to learn how to navigate through the interface.

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* 5. I ____________ that ADOR's electronic consolidated TPT filing and paying interface (AZTaxes) makes reconciling TPT payments with my bank statement and my accounting system very easy.

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* 6. I ____________ that ADOR's electronic consolidated TPT filing and paying interface (AZTaxes) makes adding and removing Property Owner (PO) clients very easy.

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* 7. I ____________ that ADOR's current license renewal process is very fast, very easy to use, and requires very little effort on my part.

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* 8. I ____________ that ADOR's Power of Attorney (POA) process is very fast, very easy to use, and very easy to understand.

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* 9. I ____________ that when I receive written correspondence from ADOR, it is perfectly clear to me what the problem is and exactly what I need to do to get it resolved efficiently.

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