Workplace Etiquette Quiz Question Title * 1. Your boss, Ms. Alpha, attends an important client meeting with you. You want to introduce her to your client, Mr. Beta. You rise and say, "Ms. Alpha, I'd like you to meet Mr. Beta, our client from the City of Fort Worth." Is this introduction correct? Yes No Question Title * 2. You're greeting or saying goodbye to someone. When is the proper time to shake their hand? When you're introduced At their home At their office On the street When you say goodbye Question Title * 3. You're talking with a group of 4 people. Do you make eye contact with: Just the person to whom you're speaking at the moment? Each of the four people, moving your eye contact from one to another? No one particular person (not looking directly into anyone's eyes)? Question Title * 4. When you greet a visitor in the office, do you: Say nothing and let her sit where she wishes? Tell her where to sit? Say, "just sit anywhere"? Question Title * 5. Select the correct rule for introductions from the following. In the business arena: Only men should stand for handshaking and all introductions. Only women should stand for handshaking and all introductions. It is not necessary for men or women to stand for handshaking or introductions. Both men and women should stand for handshaking and all introductions. Question Title * 6. In the business arena, it is necessary for a man to: Pull out a chair for a woman Stand when a woman leaves a table Pay for a woman's meal All of the above None of the above Question Title * 7. For easy reading, one's name badge should be worn: On the left shoulder On the right shoulder On the left hip Around the neck Question Title * 8. The best way to meet people at a business or social function is to: Head for the bar or buffet immediately upon arrival Introduce yourself to two people who are standing close and talking softly Look confident, stand in the center of the room, and wait for someone interesting to approach you Introduce yourself to a person standing alone or to large groups Stick close to only those you know very well and forget about the rest Question Title * 9. If you have to introduce two people and you can't remember one person's name, you may recover by saying: "Do you know one another?" "I can't remember your name. Will you introduce yourself?" "It's been one of those days. Please tell me your name again." Nothing and hoping they will introduce themselves Nothing and doing nothing. After all, you don't want to embarrass yourself or others. Question Title * 10. When expressing thanks to someone who has given you a gift, you should: Send an email because it's faster and more efficient Send a handwritten note Pick up the phone and call within 72 hours Consider a verbal "thank you" enough Question Title * 11. When two people are discussing business, how far apart should they stand? 10 feet (or even further if one of them hasn't showered) 7 feet 6 feet 3 feet Question Title * 12. A toast has been proposed in your honor. You say, "thank you," and take a sip of your drink. Have you acted correctly? Yes No Question Title * 13. You're in a restaurant, and a thin soup is served in a cup with no handles. To eat it, you should: Pick it up and drink it Use the spoon provided Eat half of it with the spoon and drink the remainder Question Title * 14. You're at a dinner, and champagne is served with dessert. You simply can't drink champagne, yet you know the host will be offering a toast. Which do you do? Tell the waiter, "no champagne" Turn over your glass Ask the waiter to pour water into your champagne glass instead Say nothing and allow the champagne to be poured into your glass Question Title * 15. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin? Take it with you Fold and place it to the left of your plate Loosely fold and place it to the right of your plate Leave it on your chair Question Title * 16. You're invited to a reception. The invitation states "7:00pm to 9:00pm." When should you arrive? At 7:00pm Any time between 7:00pm and 9:00pm Between 7:00pm and 7:30pm Go early and leave early Question Title * 17. When dining with someone important, and your cell phone rings, you should: Answer it within 2 rings and keep the call brief. Ignore it and pretend someone else's phone is ringing. Apologize and turn the phone to silent mode. The person you're with takes priority. Apologize, step away from the table, and take the call in the restroom. Question Title * 18. When you're dining in a restaurant and accidentally drop your fork on the floor, you should: Pick it up, wipe it off, and use it anyway. Pick it up, give it to the server, and ask him to bring you another one. Leave it on the floor and ask the server to bring you another one. Leave it on the floor and use your neighbor's when he's not looking. Question Title * 19. At dinner, when you notice the person on your left eating the roll from your bread plate, you should: Tell him he made a mistake, then ask for your roll back. Don't say anything and eat the roll from your other neighbor's plate. Don't say anything and try to convince yourself that you didn't need that roll anyway. Ask the server for another roll and use the side of your dinner plate. Question Title * 20. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What do you do? Write a letter of apology. Send flowers. Keep quiet and hope he forgets about it. Call and set up another appointment. Question Title * 21. At lunch, you notice that the stranger sitting next to you has spinach in her teeth. You should: Say nothing, smile, and look her directly in the eye. Say something and hope you don't embarrass her. Make visual signals indicating that she has something in her teeth. Wipe your teeth with your napkin and hope she gets the hint to do the same. Question Title * 22. A manager frequently comes to work with stains or rips in his work attire. What message does that send? Question Title * 23. On "casual Friday," it is fine to: Take your day's schedule into account when dressing. Enjoy the opportunity to wear jeans and a t-shirt. Combine some of your existing business wardrobe with casual attire. Skip your shower and dab on a bit of cologne/perfume. Question Title * 24. Which of the following is NOT a good rule for dressing professionally? Slacks should break just above the shoe. Sleeves should reach the base of your hand. Never show your shirt cuff if you are wearing a jacket. Shirt collars should button comfortably without pinching or leaving gaps. Question Title * 25. When accessorizing for the office, it IS acceptable to wear: Lots of accessories when wearing the appropriate clothing Just a few pieces of jewelry An exotic belt buckle to dress up your Levis Suspenders if the pants can support them Question Title * 26. In the summertime in the office, men's shirts can: Be sleeveless Be home-washed and pressed Have rolled up sleeves Have short sleeves Question Title * 27. A woman's handbag, if small, may be placed on: A desk The boardroom table A restaurant table All of the above None of the above Question Title * 28. You pass a coworker in the hallway, and he asks, "How are you?" You should respond by: Telling him that your back has been hurting you, and that you have a cold. Saying, "Fine, thanks." Explaining that you are tired and stressed out in your job. Question Title * 29. You are running to a meeting (almost late!) and just remembered that you need to bring a packet of post-it notes to the meeting. You should: Duck into a coworker’s cubicle and grab the post-its on her desk (they are office-issued, after all). Get to the meeting on time and explain that you forgot the post-its. Go back to your workspace to get the post-its and just arrive late for the meeting. Get to the meeting on time and call a coworker, then ask him to bring you some post-its from his desk. Question Title * 30. It's lunch time! Where should you eat your liverwurst and limburger sandwich? At your desk next to your cube-mate In the cafeteria Outside at a picnic table - the weather is nice today! Wherever you'd like Question Title * 31. Your cube-mate receives a personal call from her child's teacher. You should: Keep working - it's your cube, too! Get a cup of coffee in the break room. Listen in. You want to be able to help her with this situation. Turn up the radio so you won't overhear the conversation. Question Title * 32. This part of the meeting doesn't really pertain to you, and you have nothing to contribute. What should you do? Check emails on your laptop Discretely send a text on your cell phone Doodle or make up your grocery list on a notepad Listen in to the meeting discussion and interject as appropriate Question Title * 33. As you're walking in the hall past Joe's workspace, you remember something you want to tell him. Although his door is shut, you know he is in. You should: Listen at the door before entering to see if he’s alone. Walk in to his workspace and tell him before you forget what’s on your mind. Knock on the door and ask if it’s a good time to talk. Come in and sit down until he finishes what he’s doing. Done