West Valley Fire Department Customer Service Survey

This survey is intended to be answered by citizens that received service from WVFD for a 911 call. 
Your confidential responses will help us identify our strengths and areas where we can better serve the community.

Date & time of service

Question Title

* 1. Date & time of service

Date:
Location of Service:

Question Title

* 2. Location of Service:

Was 911 courteous and efficient on the phone?

Question Title

* 3. Was 911 courteous and efficient on the phone?

Please note, if you received service for a medical emergency, private ambulance companies provide paramedic ambulances for treatment and transport to a hospital and are a separate agency from WVFD.  If you have any comments regarding the service you received from the ambulance company please provide them here.

Question Title

* 4. Please note, if you received service for a medical emergency, private ambulance companies provide paramedic ambulances for treatment and transport to a hospital and are a separate agency from WVFD.  If you have any comments regarding the service you received from the ambulance company please provide them here.

Were we ready to help right when we arrived?

Question Title

* 5. Were we ready to help right when we arrived?

Were we professional?  (Knowledgeable, communicate well, dressed appropriately, met your service needs and had a positive attitude.)

Question Title

* 6. Were we professional?  (Knowledgeable, communicate well, dressed appropriately, met your service needs and had a positive attitude.)

Did we answer all your questions?

Question Title

* 7. Did we answer all your questions?

Are you satisfied with the service you received?

Question Title

* 8. Are you satisfied with the service you received?

After receiving service, what is your opinion of West Valley Fire Department?

Question Title

* 9. After receiving service, what is your opinion of West Valley Fire Department?

Thank you for taking the time to share your opinion, if you have any further comments please enter them below.

Question Title

* 10. Thank you for taking the time to share your opinion, if you have any further comments please enter them below.

If you would like us to contact you regarding the service you received please enter your name and phone number below.

Question Title

* 11. If you would like us to contact you regarding the service you received please enter your name and phone number below.

T