Edinburgh Chamber Poll: What's the best way to keep customers happy?

	My top 5 are:
Getting to know your customers	Getting to know your customers My top 5 are:
Giving customers something new	Giving customers something new My top 5 are:
Respond immediately to problems	Respond immediately to problems My top 5 are:
Staying in touch	Staying in touch My top 5 are:
Setting yourself apart	Setting yourself apart My top 5 are:
Following up with your customers	Following up with your customers My top 5 are:
Entertaining your customers	Entertaining your customers My top 5 are:
Giving superior service and convenience	Giving superior service and convenience My top 5 are:
Giving more than you promise	Giving more than you promise My top 5 are:
Rewarding your customers	Rewarding your customers My top 5 are:

Other (please specify)