* 1. How did you contact the Detroit Water and Sewerage Department (DWSD)?

* 2. Why did you contact DWSD? (You may pick more than one)

* 3. Did the DWSD representative greet you politely?

* 4. How long was your wait before speaking with a customer service specialist/representative?

* 5. Did the DWSD customer service specialist/representative resolve your problem/concern?

* 6. How often have you contacted DWSD for an unresolved problem/concern? Explain.

* 7. Was the information that the DWSD customer service specialist/representative provided, explained to you clearly?

* 8. Have you noticed any improvements between previous visits and your visit today?

* 9. Overall, were you satisfied with the service at DWSD?

* 10. How can the Detroit Water and Sewerage Department improve its customer service?

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