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EHP Survey
5.
At EHP our goal is to provide our members with excellent customer service and quality health care. Your input helps us achieve that goal. Please take a few moments to answer the following questions so we can better address your needs.
1.
Rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.
1
2
3
4
5
N/A
EHP Network of doctors (15,000 in Maryland)
1
2
3
4
5
N/A
Expanded network outside Maryland (600,000 through MultiPlan)
1
2
3
4
5
N/A
Ease of getting an appointment for routine care (within 30 days)
1
2
3
4
5
N/A
Ease of getting an appointment with a specialist (within 30 days)
1
2
3
4
5
N/A
Ease of getting tests/screenings from laboratory and/or radiology facilities
1
2
3
4
5
N/A
Coordination of care between your doctor and EHP
1
2
3
4
5
N/A
Comments
2.
Have you called EHP’s Customer Service department during the past six months?
Yes (please answer question 3)
No (please go to question 4)
3.
If you answered yes on question 2, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.
1
2
3
4
5
Friendliness/courtesy
1
2
3
4
5
Knowledge
1
2
3
4
5
Ability to resolve issue
1
2
3
4
5
Comments
4.
Have you ever accessed the EHP website www.ehp.org?
Yes (please answer question 5)
No (please go to question 6)
5.
If you answered yes on question 4, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.
1
2
3
4
5
Ability to search for a doctor
1
2
3
4
5
Ease of finding the information you’re looking for
1
2
3
4
5
Provided health tips and information
1
2
3
4
5
Rate at which the website is updated
1
2
3
4
5
Overall appearance of the site
1
2
3
4
5
What topics/information would you like to see on the website? Please give us your recommendations for a better online experience:
6.
Have you used EHP’s secure online portal, HealthLINK@Hopkins, to access your health and administrative information, benefits coverage, personal health record, claims, referral, or authorization status?
Yes (please answer question 7)
No (please go to question 8)
7.
If you answered yes on question 6, rate your level of satisfaction of HealthLINK@Hopkins on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.
1
2
3
4
5
HealthLINK@Hopkins
1
2
3
4
5
What information would you like to see available through HealthLINK@Hopkins? Please give us your recommendations for making this feature even more useful:
8.
Did you know that EHP offers free care management programs/services to help members manage asthma, cardiovascular disease, COPD, diabetes, high blood pressure, HIV/AIDS, kidney disease, pregnancy?
Yes (please answer question 9)
No (please go to question 11)
9.
Have you used any of the care management programs/services?
Yes (please answer question 10)
No (please go to question 11)
10.
If you answered yes on question 9, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.
1
2
3
4
5
Care Management programs/services
1
2
3
4
5
What programs or services would you like to see offered through our Care Management department?
11.
Have you read Connections, EHP’s quarterly newsletter?
Yes (please answer question 12)
No (please go to question 13)
12.
Rate your satisfaction with features in EHP’s quarterly newsletter Connections on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.
1
2
3
4
5
Member stories
1
2
3
4
5
What If? (guidance on accessing benefits)
1
2
3
4
5
Pharmacy News
1
2
3
4
5
Checkpoint Wellness (information about preventive health services)
1
2
3
4
5
The Bookshelf (book reviews)
1
2
3
4
5
Healthwise for Life (focus on specific health conditions)
1
2
3
4
5
What topics/features would you like to see included in future issues of Connections?
13.
Anything else you would like to share?
