COLWALL SURGERY

Colwall Surgery has introduced a new GP telephone triage system for urgent/sameday appointments. If you have used this new service, we would be very interested to hear your views by completing the survey below. Thank you.

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* 1. In the last 12 months, did you telephone Colwall Surgery to  make a sameday/urgent appointment for an illness, injury, or condition that needed care right away?

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* 2. In the last 12 months, when you phoned Colwall Surgery to get an on the day/urgent appointment for care you needed right away, how often did you get an appointment as soon as you needed?

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* 3. In the last TWO months, when you made an appointment to see a GP, did you talk to the GP first by telephone (known as telephone triage)?

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* 4. If yes, did you the GP meet your needs/request?

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* 5. If yes, what was the outcome?

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* 6. When talking to you on the phone, did the GP explain things in a way that was easy to understand and did they answer your concerns?

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* 7. When thinking about the GP telephone triage for sameday/urgent appointments, how would you rate this service using any number from 0 to 10, where 0 is the worst  and 10 is the best ?

  10 Best provider possible 9 8 7 6 5 4 3 2 1 0 Worst provider possible
.

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* 8. Are you male or female?

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* 9. What is your ethnicity? Mark one.

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* 10. What is your age range?

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