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E3 Customer Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend us to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our services?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
Other (please specify)
4.
How well do our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value for money of our services?
Excellent
Above average
Average
Below average
Poor
7.
How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How likely are you to purchase any of our services again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any comments, questions, concerns or improvements you can suggest?
10.
Are there any capabilities or services you would like to see us offer in the future?