The Neighborhood Improvement Services Department is very interested in customer satisfaction; therefore, your participation in the following survey is greatly appreciated.

Instructions: Please rate your degree of satisfaction with the following statements relative to the City's Neighborhood Improvement Services Department. If you mark dissatisfied, please provide us your comments.

* 1. Please select the individual that assisted you with this matter.

* 2. The Department / Representative responded to my complaint in a timely fashion.

* 3. The Department / Representative was professional, courteous and responsive.

* 4. The Department / Representative adequately explained the process they would use to resolve the issue I complained about.

* 5. The Department / Representative resolved the issue I complained about.

* 6. Please identify the issue you recently contacted us about.

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