The Neighborhood Improvement Services Department is very interested in customer satisfaction; therefore, your participation in the following survey is greatly appreciated.

Instructions: Please rate your degree of satisfaction with the following statements relative to the City's Neighborhood Improvement Services Department. If you mark dissatisfied, please provide us your comments.

Please select the individual that assisted you with this matter.

Question Title

* 1. Please select the individual that assisted you with this matter.

The Department / Representative responded to my complaint in a timely fashion.

Question Title

* 2. The Department / Representative responded to my complaint in a timely fashion.

The Department / Representative was professional, courteous and responsive.

Question Title

* 3. The Department / Representative was professional, courteous and responsive.

The Department / Representative adequately explained the process they would use to resolve the issue I complained about.

Question Title

* 4. The Department / Representative adequately explained the process they would use to resolve the issue I complained about.

The Department / Representative resolved the issue I complained about.

Question Title

* 5. The Department / Representative resolved the issue I complained about.

Please identify the issue you recently contacted us about.

Question Title

* 6. Please identify the issue you recently contacted us about.

T