Satisfaction survey 2024/25

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* 1. What kind of pass did you purchase this year?

Season pass

Spring pass

Day pass(es)

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* 2. What is your age?

Less than 12 years of age

12-17 years of age

18 to 29 years of age

30 to 49 years of age

50 to 65 years of age

65 +

Prefer not to answer

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* 3. How do you identify?

Male

Female

NonBinary

Prefer not to answer

A gender not listed above

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* 4. How long have you been cross-country skiing on the Mt Mac ski trails?

Started this year

1 to 5 years

6 to 10 years

11 to 20 years

21 + years

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* 5. How often do you typically ski every week?

once or less

2 to 4 times

5 to 7 times

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* 6. What types of trails do you ski on? The total must be 100% (example: green 50, blue 45, black 5).

Green trails (easy)

Blue trails (moderate)

Black trails (advanced)

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* 7. Which trails do you use?

Only dog-friendly trails

Only trails where dogs are not allowed

Both types of trails

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* 8. How do you typically access the trails? (Check all that apply.)

Mount Mac parking lot and ski chalet - Chalet Trailhead

Canada Games Center parking lot - Stadium Trailhead

Dog/Sundog Trailhead

Raven's Ridge Trailhead

Skyline Trailhead

Kwanlin Koyotes hut (Not a WNC Entry Point)

Takhini access (across highway) (Not a WNC Entry Point)

McLean lake Road gravel pit (Not a WNC Entry Point)

Access from Ingram neighborhood using the KK ski trail and entering WNC network just past the Sundog wetland (Not a WNC Entry Point)

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* 9. Do you use the ski chalet?

Yes

No, can you explain why?

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* 10. If yes, for what purposes do you use the Chalet? (Check all that apply)

Waxing my skis

Using my locker

To change

To use the washrooms

To use the sauna

To use the showers

To socialize

To buy a pass or rent equipment

To meet others (for a group ski or a program)

To buy food, drink, swag or waxing supplies

Other (please specify)

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* 11. How many times did you ski the Skyline Trail or Fraser loop trails this season?

1 to 3

4 to 7

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* 12. Do you ski with a dog?

Yes

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* 13. How would you describe the reasons you ski (check all that apply)

Mental health

General Physical fitness

To spend time with family/friends

Involvement in a ski program

To train for ski races or events

To spend time in nature/outdoors

To use/gather at one of the huts

Other (please specify)

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* 14. How satisfied are you with:

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Membership and day pass purchase online platform	Membership and day pass purchase online platform Very unsatisfied	Membership and day pass purchase online platform Unsatisfied	Membership and day pass purchase online platform Neutral	Membership and day pass purchase online platform Satisfied	Membership and day pass purchase online platform Very satisfied
Our website	Our website Very unsatisfied	Our website Unsatisfied	Our website Neutral	Our website Satisfied	Our website Very satisfied
Staff service at the Chalet	Staff service at the Chalet Very unsatisfied	Staff service at the Chalet Unsatisfied	Staff service at the Chalet Neutral	Staff service at the Chalet Satisfied	Staff service at the Chalet Very satisfied
Grooming frequency	Grooming frequency Very unsatisfied	Grooming frequency Unsatisfied	Grooming frequency Neutral	Grooming frequency Satisfied	Grooming frequency Very satisfied
Grooming quality	Grooming quality Very unsatisfied	Grooming quality Unsatisfied	Grooming quality Neutral	Grooming quality Satisfied	Grooming quality Very satisfied
Grooming/trail report and wax of the day information	Grooming/trail report and wax of the day information Very unsatisfied	Grooming/trail report and wax of the day information Unsatisfied	Grooming/trail report and wax of the day information Neutral	Grooming/trail report and wax of the day information Satisfied	Grooming/trail report and wax of the day information Very satisfied
Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program)	Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program) Very unsatisfied	Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program) Unsatisfied	Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program) Neutral	Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program) Satisfied	Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program) Very satisfied
Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...)	Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...) Very unsatisfied	Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...) Unsatisfied	Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...) Neutral	Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...) Satisfied	Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...) Very satisfied
Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...)	Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...) Very unsatisfied	Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...) Unsatisfied	Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...) Neutral	Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...) Satisfied	Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...) Very satisfied
Trail etiquette rules	Trail etiquette rules Very unsatisfied	Trail etiquette rules Unsatisfied	Trail etiquette rules Neutral	Trail etiquette rules Satisfied	Trail etiquette rules Very satisfied
Dog trail etiquette rules	Dog trail etiquette rules Very unsatisfied	Dog trail etiquette rules Unsatisfied	Dog trail etiquette rules Neutral	Dog trail etiquette rules Satisfied	Dog trail etiquette rules Very satisfied
Ability to access and learn about programs and events hosted by the Nordic centre	Ability to access and learn about programs and events hosted by the Nordic centre Very unsatisfied	Ability to access and learn about programs and events hosted by the Nordic centre Unsatisfied	Ability to access and learn about programs and events hosted by the Nordic centre Neutral	Ability to access and learn about programs and events hosted by the Nordic centre Satisfied	Ability to access and learn about programs and events hosted by the Nordic centre Very satisfied
General communication (e-news, hazards on the trail, cold weather policy, ...)	General communication (e-news, hazards on the trail, cold weather policy, ...) Very unsatisfied	General communication (e-news, hazards on the trail, cold weather policy, ...) Unsatisfied	General communication (e-news, hazards on the trail, cold weather policy, ...) Neutral	General communication (e-news, hazards on the trail, cold weather policy, ...) Satisfied	General communication (e-news, hazards on the trail, cold weather policy, ...) Very satisfied
Locker availability	Locker availability Very unsatisfied	Locker availability Unsatisfied	Locker availability Neutral	Locker availability Satisfied	Locker availability Very satisfied
Our efforts to be an inclusive and welcoming place	Our efforts to be an inclusive and welcoming place Very unsatisfied	Our efforts to be an inclusive and welcoming place Unsatisfied	Our efforts to be an inclusive and welcoming place Neutral	Our efforts to be an inclusive and welcoming place Satisfied	Our efforts to be an inclusive and welcoming place Very satisfied
Opportunities to volunteer	Opportunities to volunteer Very unsatisfied	Opportunities to volunteer Unsatisfied	Opportunities to volunteer Neutral	Opportunities to volunteer Satisfied	Opportunities to volunteer Very satisfied
Volunteer support and recognition	Volunteer support and recognition Very unsatisfied	Volunteer support and recognition Unsatisfied	Volunteer support and recognition Neutral	Volunteer support and recognition Satisfied	Volunteer support and recognition Very satisfied
Trail signage and trail safety	Trail signage and trail safety Very unsatisfied	Trail signage and trail safety Unsatisfied	Trail signage and trail safety Neutral	Trail signage and trail safety Satisfied	Trail signage and trail safety Very satisfied
Communication from the club board of directors	Communication from the club board of directors Very unsatisfied	Communication from the club board of directors Unsatisfied	Communication from the club board of directors Neutral	Communication from the club board of directors Satisfied	Communication from the club board of directors Very satisfied
Governance of the club	Governance of the club Very unsatisfied	Governance of the club Unsatisfied	Governance of the club Neutral	Governance of the club Satisfied	Governance of the club Very satisfied

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* 15. Additional comments related to the above questions.

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* 16. Additional comments or feedback?

The board of directors is updating the Whitehorse Nordic Ski Society's strategic plan.

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* 17. How important are the following areas for the future of WNSS?

	Not at all important	Slightly important	Important	Fairly important	Very important
Trail development and maintenance	Trail development and maintenance Not at all important	Trail development and maintenance Slightly important	Trail development and maintenance Important	Trail development and maintenance Fairly important	Trail development and maintenance Very important
Facilities development and maintenance	Facilities development and maintenance Not at all important	Facilities development and maintenance Slightly important	Facilities development and maintenance Important	Facilities development and maintenance Fairly important	Facilities development and maintenance Very important
Environmental stewardship	Environmental stewardship Not at all important	Environmental stewardship Slightly important	Environmental stewardship Important	Environmental stewardship Fairly important	Environmental stewardship Very important
Community outreach and inclusivity	Community outreach and inclusivity Not at all important	Community outreach and inclusivity Slightly important	Community outreach and inclusivity Important	Community outreach and inclusivity Fairly important	Community outreach and inclusivity Very important
Athlete development	Athlete development Not at all important	Athlete development Slightly important	Athlete development Important	Athlete development Fairly important	Athlete development Very important
Financial sustainability	Financial sustainability Not at all important	Financial sustainability Slightly important	Financial sustainability Important	Financial sustainability Fairly important	Financial sustainability Very important
Ski programs and lessons	Ski programs and lessons Not at all important	Ski programs and lessons Slightly important	Ski programs and lessons Important	Ski programs and lessons Fairly important	Ski programs and lessons Very important
Training for coaches and ski race officials	Training for coaches and ski race officials Not at all important	Training for coaches and ski race officials Slightly important	Training for coaches and ski race officials Important	Training for coaches and ski race officials Fairly important	Training for coaches and ski race officials Very important
Partnerships with other organizations	Partnerships with other organizations Not at all important	Partnerships with other organizations Slightly important	Partnerships with other organizations Important	Partnerships with other organizations Fairly important	Partnerships with other organizations Very important
Competitive race events	Competitive race events Not at all important	Competitive race events Slightly important	Competitive race events Important	Competitive race events Fairly important	Competitive race events Very important
Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...)	Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...) Not at all important	Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...) Slightly important	Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...) Important	Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...) Fairly important	Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...) Very important
Ski tourism	Ski tourism Not at all important	Ski tourism Slightly important	Ski tourism Important	Ski tourism Fairly important	Ski tourism Very important
Governance and leadership	Governance and leadership Not at all important	Governance and leadership Slightly important	Governance and leadership Important	Governance and leadership Fairly important	Governance and leadership Very important

Other (please specify)

Satisfaction survey 2024/25

Question Title

* 1. What kind of pass did you purchase this year?

Question Title

* 2. What is your age?

Question Title

* 3. How do you identify?

Question Title

* 4. How long have you been cross-country skiing on the Mt Mac ski trails?

Question Title

* 5. How often do you typically ski every week?

Question Title

* 6. What types of trails do you ski on? The total must be 100% (example: green 50, blue 45, black 5).

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* 7. Which trails do you use?

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* 8. How do you typically access the trails? (Check all that apply.)

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* 9. Do you use the ski chalet?

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* 10. If yes, for what purposes do you use the Chalet? (Check all that apply)

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* 11. How many times did you ski the Skyline Trail or Fraser loop trails this season?

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* 12. Do you ski with a dog?

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* 13. How would you describe the reasons you ski (check all that apply)

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* 14. How satisfied are you with:

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* 15. Additional comments related to the above questions.

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* 16. Additional comments or feedback?

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* 17. How important are the following areas for the future of WNSS?

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* 18. Are there new directions or initiatives that WNSS should consider?