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Satisfaction survey 2024/25
1.
What kind of pass did you purchase this year?
Season pass
Spring pass
Day pass(es)
2.
What is your age?
Less than 12 years of age
12-17 years of age
18 to 29 years of age
30 to 49 years of age
50 to 65 years of age
65 +
Prefer not to answer
3.
How do you identify?
Male
Female
NonBinary
Prefer not to answer
A gender not listed above
4.
How long have you been cross-country skiing on the Mt Mac ski trails?
Started this year
1 to 5 years
6 to 10 years
11 to 20 years
21 + years
5.
How often do you typically ski every week?
once or less
2 to 4 times
5 to 7 times
6.
What types of trails do you ski on? The total must be 100%
(example: green 50, blue 45, black 5).
Green trails (easy)
Blue trails (moderate)
Black trails (advanced)
7.
Which trails do you use?
Only dog-friendly trails
Only trails where dogs are not allowed
Both types of trails
*
8.
How do you typically access the trails? (Check all that apply.)
(Required.)
Mount Mac parking lot and ski chalet - Chalet Trailhead
Canada Games Center parking lot - Stadium Trailhead
Dog/Sundog Trailhead
Raven's Ridge Trailhead
Skyline Trailhead
Kwanlin Koyotes hut (Not a WNC Entry Point)
Takhini access (across highway) (Not a WNC Entry Point)
McLean lake Road gravel pit (Not a WNC Entry Point)
Access from Ingram neighborhood using the KK ski trail and entering WNC network just past the Sundog wetland (Not a WNC Entry Point)
9.
Do you use the ski chalet?
Yes
No, can you explain why?
10.
If yes, for what purposes do you use the Chalet? (Check all that apply)
Waxing my skis
Using my locker
To change
To use the washrooms
To use the sauna
To use the showers
To socialize
To buy a pass or rent equipment
To meet others (for a group ski or a program)
To buy food, drink, swag or waxing supplies
Other (please specify)
11.
How many times did you ski the Skyline Trail or Fraser loop trails this season?
0
1 to 3
4 to 7
8+
12.
Do you ski with a dog?
Yes
No
13.
How would you describe the reasons you ski (check all that apply)
Mental health
General Physical fitness
To spend time with family/friends
Involvement in a ski program
To train for ski races or events
To spend time in nature/outdoors
To use/gather at one of the huts
Other (please specify)
14.
How satisfied are you with:
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Membership and day pass purchase online platform
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Our website
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Staff service at the Chalet
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Grooming frequency
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Grooming quality
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Grooming/trail report and wax of the day information
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Quality of our programming (Jackrabbits, Bunnies, Snowshoe Hare, Track Attack, Start to Glide, JDP 11-18, Adult Lessons, or Masters Training Program)
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Quality of our non competitive events (Hut to Hut, Easy Like Sunday, Nordic Spring Festival,...)
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Quality of our ski races (Don Sumanik Memorial weekend, Holiday heroes, Yukon Ski Marathon, ...)
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Trail etiquette rules
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Dog trail etiquette rules
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Ability to access and learn about programs and events hosted by the Nordic centre
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
General communication (e-news, hazards on the trail, cold weather policy, ...)
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Locker availability
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Our efforts to be an inclusive and welcoming place
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Opportunities to volunteer
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Volunteer support and recognition
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Trail signage and trail safety
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Communication from the club board of directors
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Governance of the club
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
15.
Additional comments related to the above questions.
16.
Additional comments or feedback?
The board of directors is updating the Whitehorse Nordic Ski Society's strategic plan.
17.
How important are the following areas for the future of WNSS?
Not at all important
Slightly important
Important
Fairly important
Very important
Trail development and maintenance
Not at all important
Slightly important
Important
Fairly important
Very important
Facilities development and maintenance
Not at all important
Slightly important
Important
Fairly important
Very important
Environmental stewardship
Not at all important
Slightly important
Important
Fairly important
Very important
Community outreach and inclusivity
Not at all important
Slightly important
Important
Fairly important
Very important
Athlete development
Not at all important
Slightly important
Important
Fairly important
Very important
Financial sustainability
Not at all important
Slightly important
Important
Fairly important
Very important
Ski programs and lessons
Not at all important
Slightly important
Important
Fairly important
Very important
Training for coaches and ski race officials
Not at all important
Slightly important
Important
Fairly important
Very important
Partnerships with other organizations
Not at all important
Slightly important
Important
Fairly important
Very important
Competitive race events
Not at all important
Slightly important
Important
Fairly important
Very important
Other events (Easy Like Sunday, Glide and Gather, EDI Hut to Hut, ...)
Not at all important
Slightly important
Important
Fairly important
Very important
Ski tourism
Not at all important
Slightly important
Important
Fairly important
Very important
Governance and leadership
Not at all important
Slightly important
Important
Fairly important
Very important
Other (please specify)
18.
Are there new directions or initiatives that WNSS should consider?
Current Progress,
0 of 18 answered
