Skip to content
Survey for Ride hailing services
*
1.
Do you use ride hailing services for your commute or travel?
(Required.)
Yes
No
*
2.
Which of these ride hailing services have you used in the past?
(Required.)
Uber
Bolt
Yandex Go
Lyft
Private Taxi Service
Local, State or Municipal Taxies
Other (please specify)
*
3.
What's been your most common use case to use ride hailing services?
(Required.)
Office commute
Personal day to day travel (errands, shopping, meals, appointments)
Airport/Train Station/Bus Station travel or transfer
Outstation/Intercity travel
Special occasions (weddings, date nights, concerts)
Tourist sightseeing
Late-night/off hours travel
Other (please specify)
*
4.
How is your experience with ride hailing when booking rides for instant travel ?
(Required.)
Horrible
1 star
2 stars
Neutral
3 stars
4 stars
Great
5 stars
*
5.
What have been your biggest pain points when booking a ride or a cab instantly (i.e, when not scheduling/pre-booking)?
(Required.)
It takes too long to find a ride (booking time)
It takes too long for drivers to show up (waiting time)
It costs too much to take a ride
It's unreliable - drivers may cancel rides
It's unreliable - drivers don't complete rides (car breakdown, etc.)
I often don't get a car of my choice
Other (please specify)
*
6.
What has been your reaction in the past when you are not able to find a ride of your choice on your ride hailing app?
(Required.)
I have switched to an alternative app
I have used another mode of transport (inc. public commute services)
I have uninstalled the app in frustration
I have left a review on the app store
Other (please specify)
*
7.
How much do you spend on an average while commuting every month with your ride hailing app?
(Required.)
<€50
€51 - €100
€101 - €200
> €200
*
8.
Imagine there's a scheduling capability on the app of your choice that you could use to pre-book your rides. How likely are you to use the scheduling feature?
(Required.)
Not at all likely
Neutral
Very likely
Other (please specify)
*
9.
Does your ride hailing service already provide a scheduling functionality ?
(Required.)
Yes
No
Other (please specify)
*
10.
If you use a non-app based solution do you prefer to pre-book your commute?
(Required.)
Yes
No
11.
If you already pre-book/schedule your rides please briefly describe your experience (what you like about it and what you don't like)?
*
12.
What would be your top reasons to schedule or pre-book a ride?
(Required.)
Zero waiting time
Better price during peak hours
High confidence about availability of drivers
High confidence about a vehicle of my choice
High confidence in meeting my appointments
Other (please specify)
*
13.
You will be able to pick a vehicle of your choice during scheduling. Are you okay with that?
(Required.)
That works for me
Vehicle type doesn't matter to me
*
14.
If with scheduling you get a vehicle of your choice, on time, with no hassles and a 100% confidence, would you be willing to pay a premium on your ride? Pick from your desired premium range below
(Required.)
0%
1-5%
6-10%
11-20%
>20%
*
15.
Please pick your age (voluntary disclosure)
(Required.)
Under 18
18-24
25-34
35-44
45-54
55-64
65+
*
16.
Gender: How do you identify? (voluntary disclosure)
(Required.)
man
non-binary
woman
prefer to self-describe (below)
17.
In what country do you live?
Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia (Plurinational State of)
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Island
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Costa Rica
Côte D'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Democratic People's Republic of Korea
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Fiji
Finland
France
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Holy See
Honduras
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Lao People’s Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia (Federated States of)
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Republic of Korea
Republic of Moldova
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Sudan
Spain
Sri Lanka
State of Palestine
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Tajikistan
Thailand
The former Yugoslav Republic of Macedonia
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom of Great Britain and Northern Ireland
United Republic of Tanzania
United States of America
Uruguay
Uzbekistan
Vanuatu
Venezuela (Bolivarian Republic of)
Vietnam
Yemen
Zambia
Zimbabwe