Survey for Ride hailing services Question Title * 1. Do you use ride hailing services for your commute or travel? Yes No Question Title * 2. Which of these ride hailing services have you used in the past? Uber Bolt Yandex Go Lyft Private Taxi Service Local, State or Municipal Taxies Other (please specify) Question Title * 3. What's been your most common use case to use ride hailing services? Office commute Personal day to day travel (errands, shopping, meals, appointments) Airport/Train Station/Bus Station travel or transfer Outstation/Intercity travel Special occasions (weddings, date nights, concerts) Tourist sightseeing Late-night/off hours travel Other (please specify) Question Title * 4. How is your experience with ride hailing when booking rides for instant travel ? Horrible Neutral Great Horrible Neutral Great Question Title * 5. What have been your biggest pain points when booking a ride or a cab instantly (i.e, when not scheduling/pre-booking)? It takes too long to find a ride (booking time) It takes too long for drivers to show up (waiting time) It costs too much to take a ride It's unreliable - drivers may cancel rides It's unreliable - drivers don't complete rides (car breakdown, etc.) I often don't get a car of my choice Other (please specify) Question Title * 6. What has been your reaction in the past when you are not able to find a ride of your choice on your ride hailing app? I have switched to an alternative app I have used another mode of transport (inc. public commute services) I have uninstalled the app in frustration I have left a review on the app store Other (please specify) Question Title * 7. How much do you spend on an average while commuting every month with your ride hailing app? <€50 €51 - €100 €101 - €200 > €200 Question Title * 8. Imagine there's a scheduling capability on the app of your choice that you could use to pre-book your rides. How likely are you to use the scheduling feature? Not at all likely Neutral Very likely Other (please specify) Question Title * 9. Does your ride hailing service already provide a scheduling functionality ? Yes No Other (please specify) Question Title * 10. If you use a non-app based solution do you prefer to pre-book your commute? Yes No Question Title * 11. If you already pre-book/schedule your rides please briefly describe your experience (what you like about it and what you don't like)? Question Title * 12. What would be your top reasons to schedule or pre-book a ride? Zero waiting time Better price during peak hours High confidence about availability of drivers High confidence about a vehicle of my choice High confidence in meeting my appointments Other (please specify) Question Title * 13. You will be able to pick a vehicle of your choice during scheduling. Are you okay with that? That works for me Vehicle type doesn't matter to me Question Title * 14. If with scheduling you get a vehicle of your choice, on time, with no hassles and a 100% confidence, would you be willing to pay a premium on your ride? Pick from your desired premium range below 0% 1-5% 6-10% 11-20% >20% Question Title * 15. Please pick your age (voluntary disclosure) Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 16. Gender: How do you identify? (voluntary disclosure) man non-binary woman prefer to self-describe (below) Question Title * 17. In what country do you live? Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia (Plurinational State of) Bosnia and Herzegovina Botswana Brazil British Virgin Island Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte D'Ivoire Croatia Cuba Cyprus Czech Republic Democratic People's Republic of Korea Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Holy See Honduras Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People’s Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia (Federated States of) Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Republic of Korea Republic of Moldova Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Tajikistan Thailand The former Yugoslav Republic of Macedonia Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Tuvalu Uganda Ukraine United Arab Emirates United Kingdom of Great Britain and Northern Ireland United Republic of Tanzania United States of America Uruguay Uzbekistan Vanuatu Venezuela (Bolivarian Republic of) Vietnam Yemen Zambia Zimbabwe Done