XDD Customer Satisfaction Survey - 2017

In order to provide you with the best overall customer service experience, please take a few moments to answer the following 17-question Customer Satisfaction Survey.  The information you provide will be used to evaluate our internal teams, identify areas for improvement and strengthen our overall service offering.  

Your input is greatly appreciated.  

The XDD Customer Service Team

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* 1. What is your first and last name?

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* 2. What is the name of the organization you work for?

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* 3. What type of organization do you work for?

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* 4. How many years have you or your organization been working with XDD?

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* 5. Which of the following services do you presently use from XDD?  Check all that apply.

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* 6. Expectations -  On average for the projects we've worked on together, how clearly were expectations set during transition from Sales to Service?

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* 7. Communication - On average for the projects we've worked on together, how clearly / collaboratively did XDD communicate with your team?

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* 8. Accuracy - On average for the projects we've worked on together, how accurate were overall results?

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* 9. Deadlines - On average for the projects we've worked on together, how timely did XDD meet deadlines as communicated / expected?

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* 10. Sales Team Performance - On average for the projects we've worked on together, how well did XDD “sales team” perform?

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* 11. Project Management Team Performance - On average for the projects we've worked on together, how well did XDD “project management” team perform?

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* 12. Results - On average for the projects we've worked on together, how well did XDD produce the “overall” results you expected?

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* 13. Overall Satisfaction Rating - On average for the projects we've worked on together, how satisfied are you with XDD “overall” performance?

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* 14. New Projects - How likely will you work with XDD on another project?

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* 15. In what ways, if any, did XDD excel in its overall performance?

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* 16. In what ways, if any, could XDD have improved in its overall performance?

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* 17. What aspects of partnership performance are most important to you?  Please rank in order of importance with (1) being most important.

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