Customer Service

Please help the fitness center better you, your fitness needs and concerns. Rate our service, equipment, programs, etc. and make additional comments to help us specifically target the areas that need improvement.

5=OUTSTANDING
4=ABOVE AVERAGE
3=AVERAGE
2=BELOW AVERAGE
1=POOR

Degree of reception when you enter the club

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* 1. Degree of reception when you enter the club

Staff's approachability and willingness to help

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* 2. Staff's approachability and willingness to help

Staff's professionalism

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* 3. Staff's professionalism

Staff's knowledge regarding fitness

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* 4. Staff's knowledge regarding fitness

Degree to which the Cooley Center meets your needs

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* 5. Degree to which the Cooley Center meets your needs

Convenience of hours

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* 6. Convenience of hours

Overall satisfaction with the management of the fitness center

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* 7. Overall satisfaction with the management of the fitness center

Overall rating of customer service

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* 8. Overall rating of customer service

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