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Prepay Power Feedback
Thanks for your help with this survey. I would really appreciate honest feedback and any additional comments are welcomed.
*
1.
Who is your existing power retailer?
(Required.)
Contact Energy
Genesis Energy
Globug
Meridian Energy
Mercury Energy
Powershop
Trustpower
Wise Prepay
Other (please specify)
*
2.
Why did you choose this retailer?
(Required.)
Promotion / good deal to signup
Brand or marketing
They were the provider when I moved in
Cheapest option
Good customer service
Bad experience with another provider
Recommendation by... (please enter more info below)
Limited or no other option... (please explain why below)
Other (please specify)
3.
How would you rate your experience with this retailer overall?
Terrible
1 star
Poor
2 stars
Average
3 stars
Great
4 stars
Amazing
5 stars
4.
Are you looking to change retailer in the next 6 - 12 months?
Nope
Yep
5.
What does your retailer
do well
that they should keep doing?
6.
What should your retailer
stop doing
to improve their rating?
7.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
8.
Do you have any other comments, questions, or concerns?
9.
If I have any queries on your responses, would it be okay to contact you?
If this is okay, please let me know the best method (email address, Facebook, etc).
Thanks guys. I really appreciate your responses. If you have any other comments or queries please hit me up on Facebook or use the contact form on my website.
Cheers, Nathan
@thatpowerguy
thatpowerguy.nz