Patient Satifaction Questionnaire Saini Medical Question Title * 1. Who have you been seen by today Dr Jessy Saini Dr Mohan Saini Dr Parmar Locum Doctor Martina (Health Care Assistant) Practice Nurse OK Question Title * 2. Did you ask specifically to see this clinician? Yes No OK Question Title * 3. If you asked specifically to see this clinican, why? OK Question Title * 4. Would you have been happy to see another clinician if the one you asked to see were not available? Yes No OK Question Title * 5. If your answer to question 4 was no, please state why? OK Question Title * 6. Please can you let us know the speed at which the telephone was answered ininitially? No experience Slowly Neither fast nor slow Fast OK Question Title * 7. Please tell us the length of time you had to wait for an appointment 1-3 days 4-7 days 8-10 days 11-14 days Longer than 14 days OK Question Title * 8. Was the appointment you were given convenient in terms of time and day for you? Yes No OK Question Title * 9. How often do you see the doctor of your choice? Always Usually Sometimes Rarely Never OK Question Title * 10. Are you kept waiting a long time before you go in to see the doctor? Always Usually Sometimes Rarely Never OK Question Title * 11. If you order a prescription, is it ready within 48 hours of the request? Always Usually Sometimes Rarely Never OK Question Title * 12. When you have a test performed, are you told when to contact us for the results? Always Usually Sometimes Rarely Never OK Question Title * 13. Do you find the reception staff helpful? Always Usually Sometimes Rarely Never OK Question Title * 14. If you are dissatified with the reception staff, how do you think we can make your experience a positive one? OK Question Title * 15. Would you recommend the practice to others? Definitely would Probably would Probably would not Definitely would not OK Question Title * 16. How old are ou?y Under 18 18-24 25-34 35-44 45-54 55-64 65+ OK Question Title * 17. How many years have you been attending the practICe? 0-5 Years 6-10 years 11-15 years More than 15 years OK Question Title * 18. Are you aware that we are on these media sites? NHS Choices Facebook Website - www.sainimedical.co.uk OK Question Title * 19. Are you aware you can comment on the practice on the NHS choices website? If not search for Saini in the search bar. Yes No OK DONE
