Tell us about your experience with homeowners insurance Survey

1.Describe your or your team’s involvement in the homeowners insurance process. Select the answer that most closely matches your experience.(Required.)

I refer my borrowers to an insurance marketplace to compare rates.

I am not involved in the homeowners insurance process at all.

I refer my borrowers to a local agent who I have a relationship with.

I refer my borrowers to an insurance provider integrated within my LOS or POS.

I refer my borrowers to a specific carrier (e.g. Progressive, Nationwide).

Other (please specify)

2.Please select whether you agree or disagree with the following statements:(Required.)

Agree

Disagree

In the last year, homeowners insurance has become more of a problem for me or my team during the home closing process compared to prior periods.

Agree

Disagree

At least one borrower who I or my team recently worked with had a problem securing homeowners insurance.

Agree

Disagree

The entire loan closing process has become more difficult in the last year due to the challenging insurance market.

Agree

Disagree

In the last year, I’ve gotten more involved in the homeowners insurance process due to the difficult market.

Agree

Disagree

Additional comments

3.Which of the following scenarios have you or your borrowers experienced at least once when trying to secure homeowners insurance? Select all that apply.(Required.)

Borrower had to lower the mortgage they could afford based on the cost of insurance

Borrower expressed that it was difficult to find coverage at an affordable price or had limited options

Debt-to-income ratio became too high to qualify for a mortgage when the cost of insurance was factored in

Loan closing was delayed because of the time it took the borrower to secure insurance

Getting the proper insurance documentation caused frustrations or delays for me or my team

None of the above

4.Tell us more about the challenges you, your team, and/or your borrowers have experienced with homeowners insurance in the last six months.

5.Is there a particular instance that comes to mind when you had difficulty with homeowners insurance and the loan closing process? Tell us below.

6.What, if anything, has made the insurance process easier for you and your borrowers? Are there any tools or strategies you use?

7.Which option most closely matches your job function?(Required.)

I am a loan officer or broker

I am a branch manager / manage a team of loan officers or brokers

I am a mortgage processor

I am an executive or leader at an enterprise mortgage company (Director, VP, C-suite, etc.)

Other (please specify)

8.What state do you primarily operate in?(Required.)

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