1.How many times have you called the helpline?

Once

Twice

Three times

Four or more

2.Which bit of the website was most helpful?

3.Did you get through immediately - or did you have to call back?

Immediately

Called back

Called back lots before I got through

4.Think of just one of the calls and answer the next four questions. (You can fill in this survey again for a different call if you wish to.)
“The helpline volunteer was knowledgeable.”

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

5.“This is a helpful service” Do you:

Strongly agree

Agree

Neiutral

Disagree

Strongly disagree

6.“This call has changed my view of life with genital herpes/cold sores.” Do you:

Feel a lot better

Feel a bit better

Neutral

I feel worse

7.Did you have a question that could not be answered (remember that helpliners are not expected to diagnose what is wrong with you).

Yes

No

8.Do you think the service could be improved? Include your email address if you would like a response.

Yes

No

In what way?

9.Have you been diagnosed? If so, how long is it since you were diagnosed?

Not diagnosed

Diagnosed less than 6 months

6 months to 2 years

More than 2 years

10.About you: age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

11.More 'about you': subscriber? And we 'thank you' for your responses

Male

Female

I subscribe to Sphere

Tell me more about Sphere

Other: Email address: