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1. How many times have you called the helpline?

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2. Which bit of the website was most helpful?

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3. Did you get through immediately - or did you have to call back?

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4. Think of just one of the calls and answer the next four questions. (You can fill in this survey again for a different call if you wish to.)
“The helpline volunteer was knowledgeable.”

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5. “This is a helpful service” Do you:

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6. “This call has changed my view of life with genital herpes/cold sores.” Do you:

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7. Did you have a question that could not be answered (remember that helpliners are not expected to diagnose what is wrong with you).

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8. Do you think the service could be improved? Include your email address if you would like a response.

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9. Have you been diagnosed? If so, how long is it since you were diagnosed?

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10. About you: age?

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11. More 'about you': subscriber? And we 'thank you' for your responses

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