Fastly's documentation is guided by the following values:
  • Our customers should be able to serve themselves.
  • Our customers should be the heroes in their own adventure.
  • Our customers should need us less.
In order to exemplify these values, we are looking for your feedback on how to make documentation better. We hope to learn more about how you use documentation and the things you like and dislike about our site.

This survey should take you about 5 minutes to complete. If you have any questions about the survey, feel free to email us at

* 1. How big is the team you work on at your company?

* 2. What’s the key focus of your work at your company?

* 3. Which role is currently assigned to you on your Fastly account?

* 4. How do you like learning how to use Fastly products or their features? (select all that apply)

* 5. How do you typically find information on (select all that apply)

* 6. During your initial setup and configuration of Fastly’s services, did you have to contact before you were done?

* 7. Did any of the following resources help you during your initial setup and configuration of Fastly’s services? (select all that apply)

* 8. Before your latest visit to, did you look for information anywhere else first?

* 9. On your latest visit to, approximately how long did you spend looking for information?

* 10. On your latest visit to, what problem were you trying to solve?

* 11. Do you think the information at is specifically targeted to your level of expertise?

* 12. If you could change any one thing about, no matter how large or small, what would it be?

* 13. Do you have any other feedback for us?

* 14. if you want to take part in feedback sessions as we prototype some improvements, leave your email:

* 15. On a scale of 1-10, how satisfied do you feel with the current documentation