* 2. Ease of getting care:

  Excellent Good Fair Poor N/A
Ability to get in to be seen
Hours Center is open
Convenience of Center's location
Prompt return of phone calls

* 3. Waiting:

  Excellent Good Fair Poor N/A
Time in waiting room
Time in exam room
Waiting for tests to be performed
Waiting for test results

* 4. Provider staff: (Physician, Dentist, Physician Assistant, Nurse Practitioner)

  Excellent Good Fair Poor N/A
Listens to you
Takes enough time with you
Explains what you need to know
Gives you good advice and treatment

* 5. Nurses and Medical Assistants

  Excellent Good Fair Poor N/A
Friendly, helpful and to you
Answers your questions

* 6. Staff Ability to Coordinate Your Care:

  Excellent Good Fair Poor N/A
Coordinates your plan of care and treatment
Monitors, follow-up, and responds to changes in your health
Ease of getting a referral to a specialists
Assists with managing your medications

* 7. All others( Receptionist, Billing, Accounts Receivable)

  Excellent Good Fair Poor N/A
Friendly and helpful to you
Answers your questions

* 8. Payment:

  Excellent Good Fair Poor N/A
How much you pay
Explanation of charges
Collection of payment/money

* 9. Facility:

  Excellent Good Fair Poor N/A
Neat and clean building
Ease of finding where to go
Comfort and safety while waiting
Privacy

* 10. Overall Findings

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