Provider Questionnaire

The EMEE Voices project is seeking to better understand the barriers that prevent black and brown West Virginians from applying for and gaining access to Medicaid. This survey hopes to gain a better understanding of these systems, whether based around stigma or institutional factors, from the perspective of health care experts and providers. Please include as much detail as you can.

If you have any further questions, comments, or concerns, please do not hesitate to reach out to Mariah Plante (mariah@wvahc.org) or Rhonda Rogombe (rrogombe@wvpolicy.org). Thank you for taking the time to fill this out; we look forward to reading your responses!

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* 1. Name

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* 2. Email address

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* 3. Role/community served

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* 4. How does negative stigma or attitudes toward Medicaid impact your clients’ ability or decision to interact with Medicaid?

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* 5. Space for elaborating question 5

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* 6. Of the clients who come to you without health insurance, how frequently are aware of the Medicaid program and/or their eligibility for it?

Never

Rarely, in less than 10% of cases

Occasionally, in about 30% of cases

Sometimes, in about 50% of cases

Frequently, in about 70% of cases

Usually, in about 90% of cases

Always

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* 7. Space for elaborating question 7

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* 8. To what extent does accessibility to other social programs, such as SNAP and TANF, impact your clients’ engagement with Medicaid?

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* 9. Are any of these experiences described in the previous questions unique to or exacerbated in communities of color that you serve? Please explain.

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* 10. How has the COVID-19 pandemic impacted your clients’ interactions with Medicaid?

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* 11. What types of structural barriers have your clients reported that have impacted their ability to sign up for or enroll in Medicaid? Check all that apply.

Difficulty with online portal

Limited access to broadband, computer, or smartphone

Difficulty reaching DHHR staff via phone (long wait times, limited hours, etc.)

Difficulty with communication via mail

Understaffed or insufficiently trained caseworker/DHHR staff

Difficulty getting to DHHR office (location, hours, etc.)

Confusing or difficult-to-read language on application material, website, etc.

Other

Provider Questionnaire

Question Title

* 1. Name

Question Title

* 2. Email address

Question Title

* 3. Role/community served

Question Title

* 4. How does negative stigma or attitudes toward Medicaid impact your clients’ ability or decision to interact with Medicaid?

Question Title

* 5. Space for elaborating question 5

Question Title

* 6. Of the clients who come to you without health insurance, how frequently are aware of the Medicaid program and/or their eligibility for it?

Question Title

* 7. Space for elaborating question 7

Question Title

* 8. To what extent does accessibility to other social programs, such as SNAP and TANF, impact your clients’ engagement with Medicaid?

Question Title

* 9. Are any of these experiences described in the previous questions unique to or exacerbated in communities of color that you serve? Please explain.

Question Title

* 10. How has the COVID-19 pandemic impacted your clients’ interactions with Medicaid?

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* 11. What types of structural barriers have your clients reported that have impacted their ability to sign up for or enroll in Medicaid? Check all that apply.

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* 12. Please share any additional questions, comments, or resources you would like to pass along.

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* 13. Would you be willing to speak further with someone about some of the experiences you described in this survey?