Are you a support ninja? Find out by answering these questions. 

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* 1. In the support world, much importance is given to scaling your team. We hope you think so too. What exactly does scaling up customer support mean to your organization?

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* 2. Hey, wait! You spend your entire life building sweet, meaningful relationships with your customers; but how do you know if they are loyal? Which is the metric used to measure the loyalty of your customers?

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* 3. You are probably this person who leaves your WhatsApp conversations unread for a long while. Single tick, double ticks, blue tick, red tick all mean the same to you. But that can’t be the case with your support tickets. What’s the ideal first response time within which you should respond to chat queries?

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* 4. Bob is an introvert. He hates to talk to people. He is a support agent who needs to engage his customers and answer their queries. Bob is great with messaging though. He rocks it like God’s own desired destiny. He received a CSAT of 95%. What do you think he did?

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* 5. We just got reminded that we haven't quite introduced ourselves. Hiii! We are Freshchat—a modern messaging software! What do we call you, Ninja?

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* 6. You made a slight booboo. Your customers are kind of angry with you—actually, they are furious. How do you handle angry customers?

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* 7. Sipping through the canned cola, replying in a jiffy through canned responses! When do you need to use canned responses?

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* 8. There are open box offices, open tournaments, open relationships, and then there are open tickets in support. What are these open tickets?

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* 9. “It takes courage to put something on hold”—said no customer support agent ever. When do you put a ticket on hold?

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* 10. When you know of a fall, it takes a plan to stand tall! What do you do when there is going to be a planned service outage?

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* 11. This world is big and the options are extensive. How do you reach out to your customers and stay in proximity?

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