Harborough Home Search Satisfaction Survey Question Title * 1. How do you normally contact Harborough Home Search? Website Telephone Email Visiting our offices Post Question Title * 2. How easy is it to use the Harborough Home Search website? Extremely easy Very easy Moderately easy Not at all easy I don't use the website Question Title * 3. Which pages on the website do you find most useful? Property Search Recent Lets How to use the service Who can use the service Prioritising Applications Useful information Application Download Registered Providers' Policies Housing Options Advice Immediately Available Properties Home Owners Coming Soon New Developments How to Contact Us Partners Useful Contacts Help available in the district Financial Wellbeing News Demonstration Question Title * 4. You can bid for a property on line, or using the automated telephone line with language options - how easy is it for you to bid? Extremely easy Very easy Moderately easy Not at all easy Question Title * 5. What is your preferred method of bidding? On-line Automated Telephone Line Question Title * 6. How easy was it for you to complete the housing application form? Extremely easy Very easy Moderately easy Not at all easy Question Title * 7. How did you apply to join the housing register? On-line Paper form Question Title * 8. How easy is it to understand the information on the property adverts? Extremely easy Very easy Moderately easy Not at all easy Question Title * 9. How often do you bid for properties? Every week Once a month Less than once a month I am waiting for a specific property I am not bidding because I only registered in case I need housing in the future Question Title * 10. Do you feel that being registered with the Leicestershire CBL scheme increases your housing options? Yes No Question Title * 11. The Leicestershire Choice Based Lettings Scheme operates across seven districts of Leicestershire - where would you consider moving to? Same area as I live in now Another part of the Harborough District Another area in Leicestershire Another area in the UK I don't know Question Title * 12. Which category below includes your age? 16-25 26-59 60+ Question Title * 13. Thank you for taking the time to complete this survey, your response is appreciated. We would be grateful if you would provide us with your contact details (to keep our records up to-date). Name: Reference No. Contact telephone number: Done