New Jersey Cannabis Regulatory Commission - Patient Services Survey

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Question Title

* 1. What is the primary reason you participate in the New Jersey Medicinal Cannabis Program?

I don't have to pay state sales tax on products

I like being able to join shorter and faster lines at the dispensaries

I use the exclusive opening hours at ATCs/medicinal dispensaries

Medicinal cannabis patients often pay less for products

I am under the care of a participating health care provider

Other (please specify)

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* 2. Have you set up an account in the new Medicinal Cannabis Program portal?

Yes

Question Title

* 3. Have you contacted the Medicinal Patient Services line in the last three months?

Yes

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* 4. Thinking of your most recent contact with Patient Services, what was your reason for calling or emailing? Select all that apply.

For information on joining the Medicinal Cannabis Program (MCP)

To renew my MCP card

To make a complaint about a dispensary

To make a complaint about a health care provider in the Medicinal Cannabis Program

For assistance getting started with or using the patient portal

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* 5. Did you visit nj.gov/cannabis to resolve your issue prior to contacting Patient Services?

Yes

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* 6. For your most recent contact, did you call or email Patient Services?

Called

Emailed

Both emailed and called

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* 7. How satisfied were you with your interaction with Patient Services, including how long you were on hold?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 8. How many business hours or days did it take to get a response to your email?

under 30 minutes

30 minutes - 1 hour

1 hour - 2 hours

2 hours - 24 hours

More than 24 hours

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* 9. Was your matter resolved sufficiently?

Yes

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* 10. How often do you access your account in the patient portal?

1 - 3 times each month

4 - 7 times each month

8 - 10 times each month

More frequently

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* 11. How would you rate the usefulness of the patient portal?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

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* 12. Are you satisfied with your health care provider?

Yes

Question Title

* 13. Did you receive an authorization form with clear instructions for registering with the Medicinal Cannabis Program?

Yes

New Jersey Cannabis Regulatory Commission - Patient Services Survey

Question Title

* 1. What is the primary reason you participate in the New Jersey Medicinal Cannabis Program?

Question Title

* 2. Have you set up an account in the new Medicinal Cannabis Program portal?

Question Title

* 3. Have you contacted the Medicinal Patient Services line in the last three months?

Question Title

* 4. Thinking of your most recent contact with Patient Services, what was your reason for calling or emailing? Select all that apply.

Question Title

* 5. Did you visit nj.gov/cannabis to resolve your issue prior to contacting Patient Services?

Question Title

* 6. For your most recent contact, did you call or email Patient Services?

Question Title

* 7. How satisfied were you with your interaction with Patient Services, including how long you were on hold?

Question Title

* 8. How many business hours or days did it take to get a response to your email?

Question Title

* 9. Was your matter resolved sufficiently?

Question Title

* 10. How often do you access your account in the patient portal?

Question Title

* 11. How would you rate the usefulness of the patient portal?

Question Title

* 12. Are you satisfied with your health care provider?

Question Title

* 13. Did you receive an authorization form with clear instructions for registering with the Medicinal Cannabis Program?

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* 14. Is there any other feedback you would like to provide about your experience with the Medicinal Cannabis Program?