Town of Pelham – Customer Service Excellence Survey

Administration (Mayor, Clerks, Council, committees, etc.)

Corporate Services (tax, water bills, payments, etc.)

Planning & Development (building, planning, etc.)

Public Works (roads, water services, trees, etc.)

Recreation (facility rentals, activities, special events, etc.)

Fire & By-law (by-law complaints, burn permits, etc.)

Excellent. Staff go “Above and Beyond”

Good. Staff meet reasonable expectations

OK. Some improvements can be made

Needs Work. Staff are not meeting reasonable expectations

Mail

Phone

E-Mail

Check the website – www.pelham.ca

Call the Town

Walk into a Town facility

Other (please specify)