Epoch Analytical Customer Feedback Survey 2017 EXIT Every year, Epoch Analytical conducts a customer feedback survey from August to October to gain valuable information about how we can offer the best customer service. One lucky participant will be drawn to win a $100 Keg Gift certificate. OK * 1. How would you rate Epoch Analytical? Poor Satisfactory Good Excellent N/A Turnaround Time Turnaround Time Poor Turnaround Time Satisfactory Turnaround Time Good Turnaround Time Excellent Turnaround Time N/A Cost/Value Cost/Value Poor Cost/Value Satisfactory Cost/Value Good Cost/Value Excellent Cost/Value N/A Customer Service Customer Service Poor Customer Service Satisfactory Customer Service Good Customer Service Excellent Customer Service N/A Reporting Reporting Poor Reporting Satisfactory Reporting Good Reporting Excellent Reporting N/A Reputation amongst other Labs Reputation amongst other Labs Poor Reputation amongst other Labs Satisfactory Reputation amongst other Labs Good Reputation amongst other Labs Excellent Reputation amongst other Labs N/A Location Location Poor Location Satisfactory Location Good Location Excellent Location N/A Other reasons: OK * 2. Which EA Labs turnaround times have you used in the past? (More than one can be chosen) Regular 24 Hours Rush <4 Hours Hot Rush <1 Hour Emergency (After Hours, weekends and Stat Holidays) Exterior Sample Drop Box (samples are processed the following business day) Comments: OK * 3. What are the main reason(s) you use EA Labs? (More than one can be chosen) Accreditation status with NVLAP and CALA Location/convenience Cost Turnaround Times Rapport with staff Referred by a colleague Other reasons: OK * 4. How satisfied are you with the reliability and quality of EA Labs test results? Very Satisfied Satisfied Somewhat Satisfied Not Satisfied If not satisfied, please explain why: OK * 5. Would you recommend Epoch Analytical to a colleague or another company? Yes No N/A If not, please explain why: OK * 6. Do you know that EA Labs offer the following services? Asbestos Bulk (EPA 600 R93-116) Asbestos Fiber Counting (NIOSH 7400) Asbestos Point Count (400-1000) Vermiculite Float Suspension (EPA 600-R04-004) Asbestos Bulk Gravimetric Reduction using acid and ashing XRay Fluoresence Lead Paints and Coatings (Pb) analysis XRay Fluoresence Lead (Pb) dust wipe analysis Mold Bulk Direct Microscopic Examination On site sample collection and reporting by a qualified, professional environmental consultant Are there any other services you would like us to offer?: OK * 7. Do you use any other asbestos testing labs for the same services we provide? Yes No N/A Please name other labs used and explain why: OK * 8. Do you think WorkSafeBC should have a regulatory framework to evaluate the quality of asbestos testing labs? (Currently, asbestos testing labs in BC are not inspected by WorkSafeBC) Yes No Indifferent. All Labs provide the same quality of service. Comments: OK * 9. What areas would you like EA Labs to improve on? Or if you have anything else you'd like to tell us about, please let us know! OK * 10. If you wish to be entered into the $100 Keg Restaurant gift certificate draw, please provide your Full Name, Company (optional), Phone Number and Email. Draw date is October 31, 2017. OK DONE! THANK YOU!