Epoch Analytical Customer Feedback Survey 2017

Every year, Epoch Analytical conducts a customer feedback survey from August to October to gain valuable information about how we can offer the best customer service. One lucky participant will be drawn to win a $100 Keg Gift certificate.

How would you rate Epoch Analytical?

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* 1. How would you rate Epoch Analytical?

  Poor Satisfactory Good Excellent N/A
Turnaround Time
Cost/Value
Customer Service
Reporting
Reputation amongst other Labs
Location
Which EA Labs turnaround times have you used in the past? (More than one can be chosen)

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* 2. Which EA Labs turnaround times have you used in the past? (More than one can be chosen)

What are the main reason(s) you use EA Labs? (More than one can be chosen)

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* 3. What are the main reason(s) you use EA Labs? (More than one can be chosen)

How satisfied are you with the reliability and quality of EA Labs test results?

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* 4. How satisfied are you with the reliability and quality of EA Labs test results?

Would you recommend Epoch Analytical to a colleague or another company?

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* 5. Would you recommend Epoch Analytical to a colleague or another company?

Do you know that EA Labs offer the following services?

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* 6. Do you know that EA Labs offer the following services?

Do you use any other asbestos testing labs for the same services we provide?

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* 7. Do you use any other asbestos testing labs for the same services we provide?

Do you think WorkSafeBC should have a regulatory framework to evaluate the quality of asbestos testing labs? (Currently, asbestos testing labs in BC are not inspected by WorkSafeBC)

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* 8. Do you think WorkSafeBC should have a regulatory framework to evaluate the quality of asbestos testing labs? (Currently, asbestos testing labs in BC are not inspected by WorkSafeBC)

What areas would you like EA Labs to improve on? Or if you have anything else you'd like to tell us about, please let us know!

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* 9. What areas would you like EA Labs to improve on? Or if you have anything else you'd like to tell us about, please let us know!

If you wish to be entered into the $100 Keg Restaurant gift certificate draw, please provide your Full Name, Company (optional), Phone Number and Email. Draw date is October 31, 2017.

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* 10. If you wish to be entered into the $100 Keg Restaurant gift certificate draw, please provide your Full Name, Company (optional), Phone Number and Email. Draw date is October 31, 2017.

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