2018 RV Rental Survey

Fort William Historical Park (FWHP) takes the views and opinions of its visitors seriously. Your suggestions are used to improve our RV rental equipment and services. We would appreciate if you would take a few minutes to fill out this survey. All information collected is completely confidential and is used solely to develop our products and services. Thank you for helping FWHP achieve its objective of continually enriching the heritage, entertainment, and educational experiences we offer our visitors.

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* 1. Please enter the date of your visit to the Fort.

Date of Visit

Date

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* 2. Where do you call home?

Thunder Bay

Canada (please list your Postal Code below)

USA (Please list your Zip Code below)

International (Please list City and Country)

Other (please specify)

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* 3. Was this your first visit to our campground?

Yes

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* 4. Based on your experience, would you return?

Yes

Maybe

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* 5. Please tell us about your recent experience.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Overall Experience	Overall Experience Excellent/Outstanding	Overall Experience Very Good	Overall Experience Good	Overall Experience Fair	Overall Experience Needs Improvement	Overall Experience N/A
Overall Service	Overall Service Excellent/Outstanding	Overall Service Very Good	Overall Service Good	Overall Service Fair	Overall Service Needs Improvement	Overall Service N/A
RV Cleanliness	RV Cleanliness Excellent/Outstanding	RV Cleanliness Very Good	RV Cleanliness Good	RV Cleanliness Fair	RV Cleanliness Needs Improvement	RV Cleanliness N/A
RV Features	RV Features Excellent/Outstanding	RV Features Very Good	RV Features Good	RV Features Fair	RV Features Needs Improvement	RV Features N/A
Ease of operation	Ease of operation Excellent/Outstanding	Ease of operation Very Good	Ease of operation Good	Ease of operation Fair	Ease of operation Needs Improvement	Ease of operation N/A
Value for price paid	Value for price paid Excellent/Outstanding	Value for price paid Very Good	Value for price paid Good	Value for price paid Fair	Value for price paid Needs Improvement	Value for price paid N/A

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* 6. What was your general purpose for your visit?

Family Vacation

Attending a Fort William Historical Park event

Attending a wedding/private function at Fort William Historical Park

Passing Through

Weekend Getaway

Other (please specify)

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* 7. How did you make your reservation?

Telephone

In Person

Sent Email

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* 8. How did you hear about this park?

Brochure

Internet

Previous Visit

Word-of-Mouth

Camping Directory

Billboards

Magazine Ad

Other (please specify)

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* 9. Please tell us about the quality of service you received.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Booking Your RV	Booking Your RV Excellent/Outstanding	Booking Your RV Very Good	Booking Your RV Good	Booking Your RV Fair	Booking Your RV Needs Improvement	Booking Your RV N/A
Admission Procedures	Admission Procedures Excellent/Outstanding	Admission Procedures Very Good	Admission Procedures Good	Admission Procedures Fair	Admission Procedures Needs Improvement	Admission Procedures N/A
Explanation of RV	Explanation of RV Excellent/Outstanding	Explanation of RV Very Good	Explanation of RV Good	Explanation of RV Fair	Explanation of RV Needs Improvement	Explanation of RV N/A
Features (lights/AC/etc)	Features (lights/AC/etc) Excellent/Outstanding	Features (lights/AC/etc) Very Good	Features (lights/AC/etc) Good	Features (lights/AC/etc) Fair	Features (lights/AC/etc) Needs Improvement	Features (lights/AC/etc) N/A
General Helpfulness	General Helpfulness Excellent/Outstanding	General Helpfulness Very Good	General Helpfulness Good	General Helpfulness Fair	General Helpfulness Needs Improvement	General Helpfulness N/A
RV Rental Check-out	RV Rental Check-out Excellent/Outstanding	RV Rental Check-out Very Good	RV Rental Check-out Good	RV Rental Check-out Fair	RV Rental Check-out Needs Improvement	RV Rental Check-out N/A

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* 10. Please grade the condition of our facilities.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Rental RV	Rental RV Excellent/Outstanding	Rental RV Very Good	Rental RV Good	Rental RV Fair	Rental RV Needs Improvement	Rental RV N/A
Gift Shop	Gift Shop Excellent/Outstanding	Gift Shop Very Good	Gift Shop Good	Gift Shop Fair	Gift Shop Needs Improvement	Gift Shop N/A
Grounds/Landscaping	Grounds/Landscaping Excellent/Outstanding	Grounds/Landscaping Very Good	Grounds/Landscaping Good	Grounds/Landscaping Fair	Grounds/Landscaping Needs Improvement	Grounds/Landscaping N/A
Washrooms	Washrooms Excellent/Outstanding	Washrooms Very Good	Washrooms Good	Washrooms Fair	Washrooms Needs Improvement	Washrooms N/A
Showers	Showers Excellent/Outstanding	Showers Very Good	Showers Good	Showers Fair	Showers Needs Improvement	Showers N/A

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* 11. If you requested assistance after check-in, please rate your experience

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement
Speed of response	Speed of response Excellent/Outstanding	Speed of response Very Good	Speed of response Good	Speed of response Fair	Speed of response Needs Improvement
Knowledge of staff member	Knowledge of staff member Excellent/Outstanding	Knowledge of staff member Very Good	Knowledge of staff member Good	Knowledge of staff member Fair	Knowledge of staff member Needs Improvement
Satisfaction with solution	Satisfaction with solution Excellent/Outstanding	Satisfaction with solution Very Good	Satisfaction with solution Good	Satisfaction with solution Fair	Satisfaction with solution Needs Improvement
General helpfulness	General helpfulness Excellent/Outstanding	General helpfulness Very Good	General helpfulness Good	General helpfulness Fair	General helpfulness Needs Improvement

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* 12. Did you use any of our recreation or activity offerings?

Historic Site Tours

Canoe/Kayak Rentals

Hiking Trails

David Thompson Astronomical Observatory

Special Events

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* 13. Where did you stay last night?

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* 14. Please indicate your age.

18-34

35-44

45-54

55-64

65-74

75+

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* 15. Comments and Suggestions:

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* 16. Email:

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* 17. Consent

Please check this box if FWHP has your consent to send you our email newsletter. We do not share your email with anyone.

Please complete and return this survey to the Visitor Center Admissions counter or email it to info@fwhp.ca, fax (807)473-2327 or mail it to:
Fort William Historical Park
1350 King Road Thunder Bay, ON P7K 1L7
Visit our website at www.fwhp.ca and complete the visitor feedback survey online.