SurveyMonkey Powered Online Survey

Customer Opinion Survey

Your patronage is appreciated. We would like your help in rating the service you received from us. A moment of your time in completing this online survey will help us service you better in the future. Thank you for the opportunity to serve you.

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* 1. Please complete the demographic information.

Name:

Address:

City/Town:

State:

ZIP/Postal Code:

Email Address:

Phone Number:

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* 2. How did you hear about us?

Phone Book

Previous Service

Referral

Walk-In

Internet

Google

Yahoo

Other

Which Phone Book/Online Listing eg. ATT, Verizon, Superpages, Yellowbook?)

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* 3. When you called for service, was your phone call answered promptly and courteously?

Yes

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* 4. Were you satisfied with the scheduling of your service request?

Yes

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* 5. Did we meet the scheduled time?

Yes

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* 6. Was the work performed to your satisfaction?

Yes

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* 7. Was the technician polite, neat and clean in appearance?

Yes

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* 8. Were the charges on the invoice explained to you?

Yes

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* 9. Did the technician clean up the work area after the service was performed?

Yes

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* 10. Did the technician wear shoe covers while in your home or office?

Yes

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* 11. Would you recommend us to others?

Yes

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* 12. Considering the service received, how would you rate the charges?

No Charges Involved

Very Reasonable

Reasonable

Unreasonable

Very Unreasonable

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* 13. How would you rate your overall service experience with us?

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very dissatisfied

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* 14. Additional comments are welcome.

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* 15. May we contact you regarding this survey?

Yes