Exit this survey Customer Opinion Survey Your patronage is appreciated. We would like your help in rating the service you received from us. A moment of your time in completing this online survey will help us service you better in the future. Thank you for the opportunity to serve you. Please complete the demographic information. Question Title * 1. Please complete the demographic information. Name: Address: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP/Postal Code: Email Address: Phone Number: How did you hear about us? Question Title * 2. How did you hear about us? Phone Book Previous Service Referral Walk-In Internet Google Yahoo Other Which Phone Book/Online Listing eg. ATT, Verizon, Superpages, Yellowbook?) When you called for service, was your phone call answered promptly and courteously? Question Title * 3. When you called for service, was your phone call answered promptly and courteously? Yes No Were you satisfied with the scheduling of your service request? Question Title * 4. Were you satisfied with the scheduling of your service request? Yes No Did we meet the scheduled time? Question Title * 5. Did we meet the scheduled time? Yes No Was the work performed to your satisfaction? Question Title * 6. Was the work performed to your satisfaction? Yes No Was the technician polite, neat and clean in appearance? Question Title * 7. Was the technician polite, neat and clean in appearance? Yes No Were the charges on the invoice explained to you? Question Title * 8. Were the charges on the invoice explained to you? Yes No Did the technician clean up the work area after the service was performed? Question Title * 9. Did the technician clean up the work area after the service was performed? Yes No Did the technician wear shoe covers while in your home or office? Question Title * 10. Did the technician wear shoe covers while in your home or office? Yes No Would you recommend us to others? Question Title * 11. Would you recommend us to others? Yes No Considering the service received, how would you rate the charges? Question Title * 12. Considering the service received, how would you rate the charges? No Charges Involved Very Reasonable Reasonable Unreasonable Very Unreasonable How would you rate your overall service experience with us? Question Title * 13. How would you rate your overall service experience with us? Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very dissatisfied Additional comments are welcome. Question Title * 14. Additional comments are welcome. May we contact you regarding this survey? Question Title * 15. May we contact you regarding this survey? Yes No Done
