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* 1. Before the COVID-19 pandemic was your firm paperless in terms of client files?

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* 2. After the COVID-19 pandemic and return to normal activities, will your firm be paperless in terms of client files?

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* 3. After the COVID-19 pandemic, will your firm allow employees to work from home?

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* 4. At this point, what is the projected effect of COVID-19 on your firm's 2020 billings ?

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* 5. Does your firm currently propose an initial free appointment for new clients or prospects?

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* 6. Does your firm hold training courses for paying customers?

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* 7. State average yearly number of hours you spend on marketing activities

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* 8. Is your firm likely to perform unbilled watches to provide clients with information and perhaps acquire business, such as monitoring of competitors, trademarks or case law?

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* 9. Is your firm likely to conduct industry area watches (pharmacy, aviation, luxury goods) for internal use or publication?

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* 10. Does your firm have paying customers for IP landscape analysis?

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* 11. Does your firm subcontract for IP landscape analysis?

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* 12. Does your firm use Client or Contact Relationship Management (CRM) software?

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* 13. Do your firm members systematically propose an IP strategy mandate to your clients?

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* 14. Do your firm members propose IP valuation services to your clients?

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* 15. Is your firm involved in negotiating licence or IP sales agreements?

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* 16. Does your firm provide Tax Credit consultancy?

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* 17. Does your firm represent clients before IP Courts in litigation matters?

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* 18. Does your firm management fear that new business models will replace your firm's IP filing services?

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* 19. Does your firm management fear that new business models will replace your firm's IP prosecution services?

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* 20. Is your firm active in AIPLA?

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* 21. Is your firm active in AIPPI?

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* 22. Is your firm active in APAA?

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* 23. Is membership in FICPI a key consideration when selecting foreign agents?

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* 24. Rank your primary selection method for foreign correspondants

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* 25. Does your firm have a double docketing system meaning that two different docketing methods are used as a failsafe?

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* 26. Does your firm only use cloud back-ups for client and docketing data?

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* 27. Do your employees sign a confidentiality contract?

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* 28. Does your firm have ongoing metrics or scoreboards for timeliness of service to clients (apart from due date docketing) ?

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* 29. Does your firm organize and hold satisfaction surveys for clients?

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* 30. If so, how often does your firm send out satisfaction surveys?

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* 31. Is your firm certified ISO 9001?

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* 32. How much time to you spend in one year for volunteer activities in IP organizations?

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* 33. Does your website publish volunteer and community activities outside of IP?

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* 34. What is the ratio of administrative staff to IP attorneys in your firm?

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* 35. What is your mode of management?

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* 36. Does your firm only share profits between partners?

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* 37. Is your firm more active in patents or trademarks in terms of billings?

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* 38. Would you say your firm is adequately staffed?

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* 39. Does your firm have difficulty recruiting or retaining employees?

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* 40. Does your firm propose intermediate positions between salaried employee and partner?

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* 41. Does your firm run conflict checks prior to filing trademarks or patents for new clients?

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* 42. Does your firm run subject matter conflict checks for existing clients filing new trademark or patent applications?

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* 43. Does your firm require signed engagement letters to be signed by new clients?

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* 44. Does your firm systematically provide estimates before doing work?

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* 45. Does your firm engage in "Corporate social responsibility" initiatives such as pro bono work, charitable giving or environmental sustainability preservation initiatives?

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* 46. Does your firm have a published diversity program or policy?

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* 47. Does your firm have a man-woman pay-equity program?

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* 48. Does your firm currently employ people with visible disabilities?

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* 49. How would you rate your firm's current financial risk of losing more than 20 percent of current billings turnover in one year or less?

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* 50. Does your firm subsidize public transit costs for employees?

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* 51. How likely is your firm to merge with another firm within the next year?

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* 52. In your opinion, does your firm consider social media involvement and presence an important part of business development?

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* 53. Do you post on LInked In?

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* 54. Do you post on Twitter for business development purposes?

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* 55. Do you post on Instagram or Facebook or similar social media for business development purposes?

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* 56. In your opinion, was is the greatest challenge ahead for the IP professional in private practice?

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* 57. In your opinion, is your firm likely to grow in terms of professional resource headcount over the next 3-5 years?

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* 58. In your opinion is headcount growth a priority for your firm?

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* 59. In your opinion is lowering operating costs a priority for your firm?

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* 60. In your opinion will profit increases for your firm arise more likely from operating costs reductions or from increases in total billings?

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