Desktop Infrastructure and Cloud Services Survey 1. Default Section Question Title * 1. Which option best describes the industry of your primary business operations? Academic Accounting Advertising Aerospace Automotive Banking Chemicals Construction Consulting Consumer products Communications Defense Energy Engineering Electronics Finance Food Processing Government Grocery Healthcare Hospital Insurance IT/Technology Services Provider Legal Manufacturing Media & Entertainment Metals Municipality/Municipal Agency News Organization Non-Profit Pharmaceuticals Real Estate Retail Sales Sports organization Telecommunications Transportation Travel Utility Question Title * 2. What is your title/function? Network administrator IT Manager Director/VP of IT Software developer Chief Technology Officer (CTO) Chief Information Officer (CIO) Chief Operating Officer (COO) Other (please specify) Question Title * 3. How many client PCs (desktops, workstations and notebooks) are employed in your organization? 1 to 99 100 to 249 250 to 499 500 to 999 1,000 to 2,999 3,000 to 4,999 5,000 to 9,999 10,000+ Question Title * 4. How many of your users routinely work remotely or outside the office (i.e., not connected to a corporate network)? None 0 to 25% 26% to 50% 51% to 75% 76% to 100% Question Title * 5. What desktop operating systems are present in your organization (Select ALL that apply) Windows XP Windows Vista Windows 7 Red Hat Linux Novell SuSE Linux Ubuntu Debian Apple Mac OS X 10.x IBM AIX HP UX Sun Solaris Other (please specify) Question Title * 6. Is the anti-virus software on your client PCs up-to-date? Yes, all AV software is current Yes, the majority of our AV software is current It's a mix; some AV software is current, some is outdated The majority of our AV software is outdated No,all of our AV software is outdated Unsure Question Title * 7. How many distinct desktop management applications does your company currently use to manage functions such as Remote PC monitoring; Patch and update management/deployment; malware protection; asset inventory; critical alerting; remote assistance/remote control; IT asset management reporting? 0 1 2 3 4 Unsure Question Title * 8. What are the most common or challenging issues that you encounter in attempting to purchase/deploy desktop management applications to manage those functions? (Select ALL that apply) Too difficult to compare products that offer different functions Concerns about how different products integrate with one another Prohibitively long setup & installation time Too much training or orientation required Frequent employee turnover makes it difficult to project licensing needs Rigid corporate IT standards make adopting system software difficult for local use Too difficult to quantify TCO/ROI Large upfront costs make management unlikely to approve project Other (please specify) Question Title * 9. How do you deploy new software updates? Manually We use a dedicated update management tool We employ a third party services provider, external consultant Unsure Other (please specify) Question Title * 10. Do you/your organization find it more difficult to support remote users compared to office-based local users? Yes No Unsure Question Title * 11. Are you satisfied with the ability of your current security package to alert you to the presence of viruses, worms, Trojans and other malware threats? Yes No Unsure Question Title * 12. Are you satisfied with your organization's current ability to ensure that your PCs have the latest security updates & patches? Yes No Unsure Question Title * 13. Are you satisfied with your organization's current ability to inventory the hardware assets (total number, make, model and specifications) in your environment? Yes No Unsure Question Title * 14. Have you migrated any IT functions to the cloud? Yes No We are considering it but have not yet decided Unsure Question Title * 15. If you answered No or Unsure to Question 14, what issues are impeding your organization from deploying cloud services? (Select ALL that apply) No compelling business reason We feel it's too expensive We feel that it's an unproven technology delivery method We feel that it does not offer performance parity with on-premise alternatives We feel that it is too complex to deploy, manage and maintain We're concerned about security/need specific guarantees for sensitive data We're concerned about guaranteed response time for service & support We're concerned about disaster recovery in the event of an outage We feel that it's too disruptive to our current environment We don't feel that it's the right model for our business All of the above Other (please specify) Question Title * 16. If your organization plans or potentially plans to deploy cloud services, what business & technology benefits does it hope to gain? (Select ALL that apply) Lower upfront investment costs Ease of management (doesn't require specialized IT skills & training) Simplified ongoing local, remote & mobile PC management Improved user productivity Standardize our environment Allow us to provide better service to customers, partners & suppliers Make our business more competitive Scalability/cloud services will scale as our needs grow Lower operational expenses Ubiquitous connectivity & anywhere access Built-in security/PCs are protected from malware Lower TCO and acclerated ROI All of the above Question Title * 17. Would you consider implementing a cloud-delivered software offering that would help you manage & secure the PCs in your organization? Yes No Unsure Question Title * 18. If your organization is deploying Windows 7 in a production or beta test environment, please rate the experience Excellent Very Good Good Satisfactory Poor Unsatisfactory We haven't formed a strong impression Not Applicable/we are not yet using or testing Windows 7 Question Title * 19. How likely is your organization to deploy Windows 7 within the next year? We have already deployed Windows 7 We are in the process of deploying Windows 7 We are preparing to deploy Windows 7 (e.g, purchasing licenses) We have evaluated it, but have no definitive plans to deploy We have not evaluated it and have no definitive plans to deploy it within the next year Unlikely We are switching to another desktop OS Question Title * 20. Microsoft is readying Windows Intune, a cloud services offering for businesses designed to simplify PC management and security using Windows cloud services and Windows 7. It can be administered through a single Web-based console to enable end users and IT staff to work from anywhere. It only requires an Internet connection. Would your organization consider deploying a service like this? Yes No Unsure Question Title * 21. In what timeframe would your firm deploy a service like Intune? Immediately - within the month Within 3 months Within 6 months Within 1 year More than 1 year Never Unsure Question Title * 22. If your organization were to deploy a desktop cloud-based management security service like Windows Intune what is the maximum list price it would be willing to pay per PC/per month? $1 to $5 per desktop $6 to $10 per desktop $11 to $15 per desktop $16 to $20 per desktop $21 to $25 per desktop $26 to $30 per desktop More than $30 per desktop Unsure Question Title * 23. Please comment on the most compelling reason for your organization to upgrade to or skip Windows 7 and to deploy or not deploy a cloud services-based PC management and security offering like Intune. Remember to leave your comment + your Email address. You must leave a comment in order to be eligible to win the iPod. All responses are confidential. Done