Survey

Please complete a short (7 minutes) member survey to help EKC understand member expectations and identify areas to improve. All members who complete the survey and enter their name will be eligible to win a shop local gift basket.

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* 1. Please let us know if you are a personal member, small business member or both?


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* 2. What branch do you consider your home branch?

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* 3. I can access the services I need to do my banking.

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i We adjusted the number you entered based on the slider’s scale.

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* 4. I have been able to learn new ways to bank, including increased use of technology.

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i We adjusted the number you entered based on the slider’s scale.

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* 5. I can get enough information to learn about new ways to bank (ATM, phone, online) from EKCCU.COM, calling or emailing EKC.

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i We adjusted the number you entered based on the slider’s scale.

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* 6. What changes have you made to the way you bank?

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* 7. What has EKC done well during the COVID-19 pandemic?

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* 8. The communication provided by EKC met your expectations.

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i We adjusted the number you entered based on the slider’s scale.

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* 9. Updates and important information is easy to find.

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i We adjusted the number you entered based on the slider’s scale.

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* 10. Please check from the following list how you prefer to see updates from EKC?

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* 11. EKC is open and honest in communicating with you.

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i We adjusted the number you entered based on the slider’s scale.

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* 12. EKC continues to communicate well.

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i We adjusted the number you entered based on the slider’s scale.

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* 13. EKC cares about the health and well-being of its staff and members.

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i We adjusted the number you entered based on the slider’s scale.

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* 14. The safety measures that EKC has put in place are effective.

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i We adjusted the number you entered based on the slider’s scale.

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* 15. EKC’s actions to address the COVID-19 situation met your expectations.

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i We adjusted the number you entered based on the slider’s scale.

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* 16. EKC leaders are making effective decisions regarding COVID-19.

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i We adjusted the number you entered based on the slider’s scale.

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* 17. What changes did you experience or observe that you would highlight for EKC to learn from during COVID-19?

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* 18. Do you have any feedback as to what EKC could have done better to communicate?

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* 19. What would you suggest EKC could have done better?

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* 20. As we start to open up, what could EKC be doing that it is not doing now?

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* 21. OPTIONAL If you leave us your name and email address we will enter your name for a Shop Local gift Basket.

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