Ecommerce Survey

Question Title

* 1. Tell us your name and company

Name *

Company *

Email Address

Question Title

* 2. How did you find out about our new ecommerce site?

Mellott Company Website

Social Media

Brochures

Google Ads

Crushers Plus Website

Mellott Employees

Other (please specify)

Question Title

* 3. What did you use our website for?

Purchasing

Quotation

Invoicing

Tracking Shipment

RMA Form Submission

Registration

Other

Question Title

* 4. How easy was the process of using our website?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 5. Were there any issues with the process of using the website and if so please explain.

Question Title

* 6. If you communicated with our sales team, how would you rate your interaction with them?

Far above average

Above average

Average

Below average

Far below average

Did not need to communicate

Question Title

* 7. After placing a quote, did you receive a follow up from a representative?

Yes

Not Applicable/Did not quote

Question Title

* 8. How useful was our help center section to assist with site usage?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

Did not need to use

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* 9. Were there any topics/areas our help center could focus more on?

Question Title

* 10. Overall, how would you rate the quality of your experience?

Very positive

Positive

Neutral

Negative

Very negative

Question Title

* 11. How likely are you to use shop.mellottcompany.com again?

Very likely

Somewhat likely

Somewhat unlikely

Unlikely

Ecommerce Survey

Question Title

* 1. Tell us your name and company

Question Title

* 2. How did you find out about our new ecommerce site?

Question Title

* 3. What did you use our website for?

Question Title

* 4. How easy was the process of using our website?

Question Title

* 5. Were there any issues with the process of using the website and if so please explain.

Question Title

* 6. If you communicated with our sales team, how would you rate your interaction with them?

Question Title

* 7. After placing a quote, did you receive a follow up from a representative?

Question Title

* 8. How useful was our help center section to assist with site usage?

Question Title

* 9. Were there any topics/areas our help center could focus more on?

Question Title

* 10. Overall, how would you rate the quality of your experience?

Question Title

* 11. How likely are you to use shop.mellottcompany.com again?

Question Title

* 12. What did you enjoy most about this experience with shop.mellotcompany.com?

Question Title

* 13. Is there any area we could improve upon? Please explain.