Santa Rosa County Broadband Community Survey

May we please hear from you and your neighbor?

This survey is part of the Santa Rosa County Local Technology Planning Team’s effort to assess the condition of internet access and reliable internet service for all the residents of Santa Rosa County. Our primary goal is to identify “unserved” and underserved” areas of the county to determine a plan for getting better internet services to our residents.

Please have a person in your household who is 18 years or older and makes household decisions about your internet services complete the survey. Please also invite your neighbors to take the survey as well.

Terms of Use and Privacy Statement
By participating in this survey, you are agreeing that Santa Rosa County and representatives from your Local Technology Planning Team, established by the Department of Economic Opportunity, may seek to contact you to follow up on your service needs. Results will be shared with community planners in an effort to identify service solutions. Therefore, your address in the beginning demographic section is critical to identifying unserved and underserved areas. No identifying information will be published. This data is strictly for use by your Local Technology Planning Team and the Florida Department of Economic Opportunity’s Office of Broadband. We invite all Santa Rosa County residents to complete this survey by July 15. For more information on this survey, please call Kyle Holley, community development liaison, at 850-983-1828. Thank you in advance for your time.

Question Title

* 1. Contact Information

Name

Address

City/Town

State

ZIP/Postal Code

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* 2. Is this a home-based business?

Yes

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* 3. If no, would you be able to work from home if you had better technology?

Yes

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* 4. Do you currently have internet access at home?

Yes, I pay a monthly subscription for Internet.

Yes, I have access but do not pay for a subscription.

No, I do not have access. (Skip to Question 13)

Question Title

* 5. How do you access the internet at home? (Check all that apply)

Cellular Data Plan

Digital Subscriber Line (DSL)

Cable Modem

Fiber-Optic

Fixed Wireless

Satellite Internet Service

Dial-up

Not Sure

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* 6. How satisfied are you with your current internet access?

Unsatisfied

Somewhat Unsatisfied

Not Sure

Somewhat Satisfied

Satisfied

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* 7. Please identify the digital devices you use to access the internet from your home. (Check all that apply)

Smartphone

Desktop

Laptop

Tablet/E-Reader (e.g., Kindle, Ipad, etc.)

Smart TV (e.g., Android TV, Samsung Smart Hub, etc.)

Streaming Device (e.g., Chromecast, Apple TV, etc.)

Gaming System (e.g., XBOX, Playstation, Wii, etc.)

Other (please specify)

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* 8. Please indicate your desired Internet speed for your home.

Basic Internet…staying connected, basic email, simple web browsing, downloading video, etc. {768 Kbps to 1.5 Mbps download speed}

Typical Internet…remote monitoring (e.g., measuring vital signs), basic telecommuting (work at home), streaming video or music (YouTube, Netflix, Spotify, etc.), complex web browsing, online education/classes, medium-size file/image sharing, etc. {1.5 Mbps to 4 Mbps download speed}

Enhanced Internet…online gaming, large-size file/image sharing, remote medical diagnosis, basic medical record sharing, remote education (between two or more educational sites), etc. {4 Mbps to 10 Mbps download speed}

Premium Internet…complex telemedicine (e.g. sharing/downloading medical images), complex education services, complex gaming, complex telecommuting, high quality telepresence/video conferencing {10 Mbps to 100 Mbps download speed}

Advanced Internet…high definition telemedicine, multiple interactive education service, etc. {100 Mbps – 1 Gbps download speed}

Do not know

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* 9. What do you pay monthly for your service?

Less than $50 per month

Between $50 and $75 per month

Between $76 and $100 per month

Between $101 and $150 per month

Between $151 and $250 per month

Over $250

Do not know

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* 10. What download speed do you purchase from your internet service provider?

Less than 1 megabit per second (Mbps)

1 Mbps – 2.5 Mbps

2.6 Mbps – 5 Mbps

5.1 Mbps – 10 Mbps

10.1 Mbps – 25 Mbps

25.1 Mbps – 50 Mbps

50.1 Mbps – 100 Mbps

Over 100 Mbps

Do not know

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* 11. What upload speed do you purchase from your internet service provider?

Less than 1 megabit per second (Mbps)

1 Mbps – 2.5 Mbps

2.6 Mbps – 5 Mbps

5.1 Mbps – 10 Mbps

10.1 Mbps – 25 Mbps

25.1 Mbps – 50 Mbps

50.1 Mbps – 100 Mbps

Over 100 Mbps

Do not know

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* 12. Please indicate the age range of primary users of internet service at your home. (Check all that apply)

Adult(s) Ages 19-25

Adult(s) Ages 26-45

Adult(s) Ages 46-65

Adult(s) Ages 66 and older

School-age child(ren) - K-8th grade

High school age child(ren) - 9th-12th grade

Do not know

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* 13. If you do not currently have internet access in your home, what is the main reason?

Don't see the need for it

Not available in my area

Internet too slow

My device does not connect

Too expensive

I use the internet somewhere else

Concerns about online privacy

Other (please specify)

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* 14. Would a member or members of this residence take online classes if sufficient high-speed internet service were available and affordable?

Yes

Thank you for your time in completing this survey.