2017-18 Customer Survey

Please help us serve you better by taking a few minutes to tell us about the service that you received. We appreciate your business and want to make sure we meet your expectations.

Tell us if you do most of your business in our main office or our North County Service Center (NCSC)

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* 1. Tell us if you do most of your business in our main office or our North County Service Center (NCSC)

What was the nature of your business?

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* 2. What was the nature of your business?

How frequently do you use our services? (Number of times per year)

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* 3. How frequently do you use our services? (Number of times per year)

How would you rate the overall service you received?

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* 4. How would you rate the overall service you received?

Staff made themselves available to me and responded to my questions and concerns in a timely manner?

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* 5. Staff made themselves available to me and responded to my questions and concerns in a timely manner?

Staff gave me complete and consistent answers?

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* 6. Staff gave me complete and consistent answers?

Staff kept me informed throughout the process?

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* 7. Staff kept me informed throughout the process?

What could have been done to improve your experience?

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* 8. What could have been done to improve your experience?

Were any of our staff particularly helpful? If yes, please identify.

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* 9. Were any of our staff particularly helpful? If yes, please identify.

Please provide any comments you would like that weren't covered by this survey.

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* 10. Please provide any comments you would like that weren't covered by this survey.

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