Customer Feedback

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1. What location did you visit? (Required.)

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2. When did you visit? (Required.)

Select date using calendar

Date

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3. What was the purpose of your visit? (Required.)

New or Replacement Iowa License or Identification Card

Renewal

Real ID

Knowledge Exam/Computer Exam

Reinstatement

Behind the Wheel Driving Test

To Obtain a CDL

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4. How easy or difficult was it to schedule your appointment at a time that was convenient for you? (Required.)

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Other (please specify)

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5. If you had an appointment, did you like the appointment system?

Yes

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6. How long was your wait?

1-15 minutes

15-30 minutes

More than 30 minutes

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7. Did you have all your required documents for your visit?

Yes, I was able to determine what I needed before my visit

No, I reviewed your website but I did not have the correct documents

No, I did not plan for my visit

Other (please specify)

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8. How would you rate the service you received? (Required.)

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9. Comments

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10. I would like a response

Name

Street Address

City, State, Zip

E-mail Address

Phone Number

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* 1. What location did you visit? (Required.)

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* 2. When did you visit? (Required.)

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* 3. What was the purpose of your visit? (Required.)

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* 4. How easy or difficult was it to schedule your appointment at a time that was convenient for you? (Required.)

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* 5. If you had an appointment, did you like the appointment system?

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* 6. How long was your wait?

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* 7. Did you have all your required documents for your visit?

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* 8. How would you rate the service you received? (Required.)

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* 9. Comments

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* 10. I would like a response

1. What location did you visit? (Required.)

2. When did you visit? (Required.)

3. What was the purpose of your visit? (Required.)

4. How easy or difficult was it to schedule your appointment at a time that was convenient for you? (Required.)

5. If you had an appointment, did you like the appointment system?

6. How long was your wait?

7. Did you have all your required documents for your visit?

8. How would you rate the service you received? (Required.)

9. Comments

10. I would like a response