Customer Satisfaction Survey Question Title * 1. Have you used our services before? Yes No Question Title * 2. How did you hear about us? (Please check all that apply) Our Website Facebook Twitter Google Bing Yahoo Printed Advertisement Referred by Someone (if so, please type their first and last name, phone number, or email in the box below) Other (please specify) Question Title * 3. What made you choose us over another accounting firm? (Please check all that apply) Our Pricing Our Service Our Experience Reviews Other (please specify) Question Title * 4. Which service(s) did you receive today? (Please check all that apply) Full Service Consultation Payroll Consultation Small Business Startup Consultation Tax Questions - Small Business Tax Questions - Individual Tax Planning & Consultation IRS Notice Other/Not Listed (please specify) Question Title * 5. Who was your accountant today? Kevin Wrobel, CPA Zach Kamish, CPA Joan Kimm Sweta Patel Jay Kromjong Stuart McGillivray Other/Not Listed (please specify) Question Title * 6. How would you rate our staff? Very Poor Poor Okay Good Very Good N/A Competent Competent Very Poor Competent Poor Competent Okay Competent Good Competent Very Good Competent N/A Knowledgeable Knowledgeable Very Poor Knowledgeable Poor Knowledgeable Okay Knowledgeable Good Knowledgeable Very Good Knowledgeable N/A Friendliness Friendliness Very Poor Friendliness Poor Friendliness Okay Friendliness Good Friendliness Very Good Friendliness N/A Professionalism Professionalism Very Poor Professionalism Poor Professionalism Okay Professionalism Good Professionalism Very Good Professionalism N/A Question Title * 7. What did we do well? Question Title * 8. What could we improve? Question Title * 9. How likely are you to use our services again in the future? Very Unlikely Somewhat Likely Very Likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. How likely are you to recommend us to a friend or a colleague? Very Unlikely Somewhat Likely Very Likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 11. Overall, how satisfied are you with our service? Dissatisfied Somewhat Satisfied Very Satisfied Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 12. May we use your feedback on our website and social media? If so, please leave your first name and last name initial (i.e. John D.) No Yes (please include first name and last name initial below) Submit Survey
