Customer Satisfaction Survey * 1. Have you used our services before? Yes No * 2. How did you hear about us? (Please check all that apply) Our Website Facebook Twitter Google Bing Yahoo Printed Advertisement Referred by Someone (if so, please type their first and last name, phone number, or email in the box below) Other (please specify) * 3. What made you choose us over another accounting firm? (Please check all that apply) Our Pricing Our Service Our Experience Reviews Other (please specify) * 4. Which service(s) did you receive today? (Please check all that apply) Full Service Consultation Payroll Consultation Small Business Startup Consultation Tax Questions - Small Business Tax Questions - Individual Tax Planning & Consultation IRS Notice Other/Not Listed (please specify) * 5. Who was your accountant today? Kevin Wrobel, CPA Zach Kamish, CPA Joan Kimm Sweta Patel Jay Kromjong Stuart McGillivray Other/Not Listed (please specify) * 6. How would you describe our staff? (Please check all that apply) Friendly Professional Knowledgeable Competent Unfriendly Unprofessional Unknowledgeable Incompetent Other (please specify) * 7. What did we do well? * 8. What could we improve? * 9. How likely are you to use our services again in the future? Very Unlikely Somewhat Likely Very Likely Clear i We adjusted the number you entered based on the slider’s scale. * 10. How likely are you to recommend us to a friend or a colleague? Very Unlikely Somewhat Likely Very Likely Clear i We adjusted the number you entered based on the slider’s scale. * 11. Overall, how satisfied are you with our service? Dissatisfied Somewhat Satisfied Very Satisfied Clear i We adjusted the number you entered based on the slider’s scale. * 12. May we use your feedback on our website and social media? If so, please leave your first name and last name initial (i.e. John D.) No Yes (please include first name and last name initial below) Submit Survey
