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* 1. Who’s job is it to ensure that consistent systems are implemented throughout the practice?

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* 2. True or false: When it comes to discussing fees, it’s always a good idea to ensure the patient completely understands what is being charged before he or she leaves the practice.

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* 3. When is there an opportunity for patient education and/or explaining the practice’s philosophy on treatment and payment?

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* 4. True or false: Knowing a patient’s personality type can be a benefit when it comes to scheduling that patient for certain times of the day.

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* 5. When should a team be discussing goals together and seeing how they are tracking toward meeting them?

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* 6. For CE purposes, what is your name?

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* 7. For CE purposes, what is your license number?

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* 8. For CE purposes, what is your email address?

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* 9. For CE purposes, please list your role in the dental practice

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