The Midland Fire Department’s (MFD) primary mission is to provide a range of programs to protect the lives and property of the inhabitants of Midland from the adverse effect of fires, sudden medical emergencies or exposure to dangerous conditions created by person or nature.

The fire department provides service to community in a “composite” fire department model that consists of a shared Fire Chief, Deputy Fire Chief, a Fire Prevention Officer, a Training Officer, 11 career firefighters, 20 volunteer firefighters, and a shared Executive Assistant.

The Department is housed at 550 Bayshore Drive. The station has a four-bay, double depth apparatus area, administration offices, and a training room. MFD responds to a variety of calls that may include general assistance/ information inquiries, to responding to emergency incidents such as motor vehicle collisions, fires, water rescue, or medical emergencies.

In our ongoing efforts to ensure that we are meeting the needs of our growing community, we are creating a fire master plan to guide operational improvements and ensure the optimization of services to the community.

To accomplish this, we have engaged Emergency Management & Training Inc. (EM&T), to assist us with this initiative. EM&T is a consulting firm that has worked with many fire departments in developing their fire master plans, station assessments and fire service reviews. To supplement the fire services plan, EM&T has created this community survey to collect input from our valued residents. Please take the time to complete the survey; we need your help! Your confidential responses will assist to ensure focused action that continues to meet the diverse needs of the community.

The survey will be available until January 31, 2022.

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* 1. What is your general impression of MFD in relation to levels of professionalism, community safety, education and fire prevention awareness programs?

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* 2. Have you been in contact with MFD staff in relation to fire safety programs, and, if so, how did you find this interaction?

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* 3. How important are the following statements to you:

  Extremely important Very important Important Not very important Not important at all
How quickly MFD gets to me if I have an emergency
Whether MFD will visit my home to give me safety advice and/or fit smoke alarms
How much the fire services costs me as a taxpayer
How well MFD works with other agencies to provide wider community safety services
How often the MFD consults me about their services
How often MFD provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning)
Timeliness to any request for services or assistance from MFD
How visible MFD is at local community events
Contacting assistance services (such as Red Cross or family services) after an emergency, as required
Continued and relevant training for to meet the needs of the community
Purchasing and maintaining new and applicable equipment to ensure the department has reliable up to date equipment to safely deliver its services

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* 4. Which services are most important to you? Please rank these on a scale of importance.

  Extremely important Very important Important Not very important Not important at all
Fire fighting
Rescue (i.e., motor vehicle accidents, ice/water, elevator)
Code enforcement/ fire investigations
Community outreach/ public education
Hazardous materials (i.e., gas or chemical spills)
Public assistance requests/ non-emergency responses
Emergency management and planning

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* 5. Over the next 10 years, if you could recommend/implement up to three things to improve how the current services are provided by MFD, what would those things be?

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* 6. Have you directly received service from the MFD?

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* 7. Could you share some details of your experience and any recommendations for service improvements?

Thank you for completing this survey. Your feedback is greatly appreciated and will help to shape future service delivery efforts. 

If you have any questions about this survey, please email Phil Dawson, Consultant for Emergency Management & Training Inc. at pdawson@emergencymgt.com

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