WV Health Club Member Survey
Your Feedback Is 100% Confidential
1.
When you started looking for a Health Club, where did you go FIRST in your search?
Spoke to Friend / Relative / Co-Worker
Did an Online Search
Visited Clubs
Looked in the Newspaper
Collected Postcards and Mailers
2.
What was MOST important to you when you were checking out Health Clubs?
A club that helps me get results
Great customer service
Convenient to home or work
Wide selection of equipment
No hassles (crowds/parking/contract)
Price of membership
3.
How far do you work and live from our club?
Less than 5 miles
5 to 10 miles
10 or more miles
Home
Work
4.
What is your age?
Under 20 years old
21 to 30
31 to 40
41 to 50
51 to 60
61+ years old
5.
Which Social Media platforms do you use regularly?
Facebook
Twitter
LinkedIn
Google+
YouTube
Pinterest
Instagram
Snap Chat
Other (please specify)
6.
What is your personal income?
Less than $50,000
$50,000 to $99,999
$100,000 or more
7.
When searching for a Health Club, would you rather get more information by:
Coming in and speaking to a staff member
Calling in to get your questions answered
Visiting a website to learn more
Reading literature from the club
8.
How long were you thinking about weight loss, health and fitness before you joined our Health Club?
1 Week
2 Weeks
3 Weeks
1 Month
2 Months
3 Months or more
9.
Other than ours, how many Clubs have you belonged to in the last 10 years?
0
1
2
3
4 or more
10.
How would you describe the appearance of our facility?
Clean, cutting edge and professional
Good, gets the job done
Average, a little worn and tired
Dirty and outdated
11.
How do you rate our cleanliness?
Excellent – Spotless
Fine – Always seems clean
Poor – Clean this place
12.
How would you rate our staff and customer service?
Excellent – You have the best staff ever
Very Good – Everyone cares
Fine – Everyone does their job
Needs Work – I need more help
Poor – Change your people
13.
What do you like MOST about this facility?
Friendly, caring staff
Training
Equipment
Size of the Club
Atmosphere / People
The price
14.
What would you CHANGE to make our Club better?
Our class offerings
Nutrition and dieting
The hours
The price
Better/more equipment
More attentive staff
Other (please specify)
15.
How do we stack up to your expectations?
I should have joined years ago
More than expected
As Promised
Below Expectations
16.
How many times a week do you visit with us? (on average)
Not enough
1
2
3
4
5
6
7
17.
Tell us about your experience with our Group Fitness Classes...
18.
Have you used our Personal Training?
No, I am good on my own
No, but I should
No, but I am thinking about it
Yes
Yes, can't do without it
19.
Have you used our Hydro Masswage?
No, I am good on my own
No, but I should
No, but I am thinking about it
Yes
If yes, describe your experience
20.
Have you used our Sauna or Whirlpool?
No, I am good on my own
No, but I should
No, but I am thinking about it
Yes
Yes, can't do without it
21.
Have you used our Swimming Pool?
No, I am not a swimmer
No, but I should
No, but I am thinking about it
Yes
Yes, can't do without it
22.
In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.
