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Mobile Library Service Customer Survey

We are reviewing the service provided through our mobile libraries and would welcome your views. We would be grateful if you would take a few minutes to complete this survey.

The information you provide will be treated confidentially and in accordance with the Data Protection Act 2018, UK GDPR, and the Data (Use and Access) Act 2025.

Information provided will be used by Inspire. We will share the data, including any personal data with Nottinghamshire County Council, and use in relation to improving our library services and offer. We will not share the data with any other party.
1.Which mobile library stop(s) do you usually use? (Street/Village/Town)
2.How often do you use the mobile library service?
3.How important are the following mobile library services to you?
(Please tick one box in each row)
Very Important
Important
Not very important
Not at all important
Borrowing books for adults
Borrowing books for children / young people
Borrowing talking books
Time to browse
Reserving the book/item you need
Returning items from other libraries
Finding out / access to information
4.How do you usually reach the mobile library stop?
5.How far do you usually travel to the mobile stop?
6.How regularly would you like the Mobile Library Service to visit you?
7.Do you think the Mobile Library stops are?
8.Would you like to see a longer stay at your Mobile Library stop, if it meant fewer stop locations in your community?
9.Why do you use the mobile library service?
(Please tick all that apply)
10.Do you have any ideas on how you think we can improve the Mobile Library Service?
11.Do you use any other libraries?
12.If yes, which other libraries do you use?
13.Do you use our online library service to borrow e-Books, e-Audiobooks, e-Magazines or e-Newspapers?
14.Are you a member of a local community group?

For example, do you participate in a coffee morning, reading group or other social / learning group that meets regularly in your local area?

If so, please can you provide some information about it….
15.Where do you mainly access your local services? For example, where do you do your shopping, visit the post office, see your GP, visit the leisure centre etc.?
16.Do you have access to a car?
17.Do you use public transport on a regular basis?
18.Are you? (please tick one)
19.What is your age?
20.What is your Postcode?
21.Do you consider yourself to have a disability?
Thank you very much for your feedback and comments.