Mobile Library Service Customer Survey We are reviewing the service provided through our mobile libraries and would welcome your views. We would be grateful if you would take a few minutes to complete this survey. The information you provide will be treated confidentially and in accordance with the Data Protection Act 2018, UK GDPR, and the Data (Use and Access) Act 2025.Information provided will be used by Inspire. We will share the data, including any personal data with Nottinghamshire County Council, and use in relation to improving our library services and offer. We will not share the data with any other party. Question Title * 1. Which mobile library stop(s) do you usually use? (Street/Village/Town) Question Title * 2. How often do you use the mobile library service? Frequently (once a month) Rarely (a few times a year) Question Title * 3. How important are the following mobile library services to you?(Please tick one box in each row) Very Important Important Not very important Not at all important Borrowing books for adults Borrowing books for adults Very Important Borrowing books for adults Important Borrowing books for adults Not very important Borrowing books for adults Not at all important Borrowing books for children / young people Borrowing books for children / young people Very Important Borrowing books for children / young people Important Borrowing books for children / young people Not very important Borrowing books for children / young people Not at all important Borrowing talking books Borrowing talking books Very Important Borrowing talking books Important Borrowing talking books Not very important Borrowing talking books Not at all important Time to browse Time to browse Very Important Time to browse Important Time to browse Not very important Time to browse Not at all important Reserving the book/item you need Reserving the book/item you need Very Important Reserving the book/item you need Important Reserving the book/item you need Not very important Reserving the book/item you need Not at all important Returning items from other libraries Returning items from other libraries Very Important Returning items from other libraries Important Returning items from other libraries Not very important Returning items from other libraries Not at all important Finding out / access to information Finding out / access to information Very Important Finding out / access to information Important Finding out / access to information Not very important Finding out / access to information Not at all important Other - please specify and tell us how important it is to you Question Title * 4. How do you usually reach the mobile library stop? On foot By car Public transport Cycle Other Question Title * 5. How far do you usually travel to the mobile stop? Less than 100 yards Between 100 yards and ¼ mile Between ¼ mile and ½ mile More than ½ mile Other (please specify) Question Title * 6. How regularly would you like the Mobile Library Service to visit you? Weekly Fortnightly Monthly Question Title * 7. Do you think the Mobile Library stops are? Too long Too short About right Question Title * 8. Would you like to see a longer stay at your Mobile Library stop, if it meant fewer stop locations in your community? Yes No Unsure Question Title * 9. Why do you use the mobile library service?(Please tick all that apply) It is convenient I prefer the choice of books Unable to access another library On behalf of family / friends On behalf of someone who is housebound No alternative Other (please specify) Question Title * 10. Do you have any ideas on how you think we can improve the Mobile Library Service? Question Title * 11. Do you use any other libraries? Yes No Question Title * 12. If yes, which other libraries do you use? Question Title * 13. Do you use our online library service to borrow e-Books, e-Audiobooks, e-Magazines or e-Newspapers? Yes No Question Title * 14. Are you a member of a local community group? For example, do you participate in a coffee morning, reading group or other social / learning group that meets regularly in your local area?If so, please can you provide some information about it…. Question Title * 15. Where do you mainly access your local services? For example, where do you do your shopping, visit the post office, see your GP, visit the leisure centre etc.? Locally (within your town/village) Nearest Town In the city Other (please specify) Question Title * 16. Do you have access to a car? Yes No Question Title * 17. Do you use public transport on a regular basis? Yes No Question Title * 18. Are you? (please tick one) Male Female Question Title * 19. What is your age? Question Title * 20. What is your Postcode? Question Title * 21. Do you consider yourself to have a disability? Yes No Thank you very much for your feedback and comments. Submit
