Customer Feedback Survey 

Welcome to Safeway online customer satisfaction survey,

thank you for agreeing to take part in this important survey. Today we will be gaining your opinion and feedback in order to continue to improve our online shopping site. This survey should only take 2-3 minutes to complete. Be assured that all answers that you provide will be kept in the strictest confidentiality. 

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* 1. What was the MAIN reason you visited our online store?

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* 2. How easy was it to navigate through the web site?

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* 3. How easy was it to find a particular item you were looking for?

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* 4. How would you rate the design of our online shopping website?

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* 5. Were all the items present in your order upon arrival?

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* 6. How would you rate the responsiveness of our employees and delivery system?

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* 7. What was the MAIN reason you did not make a purchase from our online store?

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* 8. Overall, how satisfied are you with the overall shopping experience at our online store?

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* 9. How would you rate the ease of use of our online shopping website?

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* 10. If you have any suggestions please enter them in the box below:

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