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myCFNA Mobile Feedback Survey
You are completing a feedback survey for myCFNA Mobile, the new mobile app for CFNA accountholders.
1.
How did you find out about myCFNA Mobile?
CFNA.com
Email
CFNA phone system
CFNA Customer Service agent
Social Media
An automotive service retailer
Other
2.
Which features did you use on myCFNA Mobile?
Paid my bill
Scheduled a future payment
Viewed my statement
Updated my personal information
Monitored my transactions
Other
I did not use any features
3.
On a scale of 1-5, how satisfied are you with the look and feel of myCFNA Mobile?
1 -Very unsatisfied
3-Satisfied
5-Very satisfied
Clear
4.
On a scale of 1-5, to what extent do you agree or disagree with this statement: myCFNA Mobile is easy to navigate.
1- Highly disagree
3- Agree
5- Highly agree
Clear
5.
On a scale of 1-5, how does myCFNA Mobile compare to other credit card mobile apps? Only answer if you have used another credit card mobile app.
1- Not comparable
3- Comparable
5- Very comparable
Clear
6.
On a scale of 1-5, how likely are you to recommend myCFNA Mobile to friends or family?
1- Highly unlikely
3- Likely
5- Highly likely
Clear
7.
What do you like most about myCFNA Mobile?
8.
What can we do to improve myCFNA Mobile?
9.
Please provide us with any other feedback about your experience of myCFNA Mobile, including its features and navigation.
Current Progress,
0 of 9 answered
