PC1:7 - Effective Communication, Presentation, Confirmation and Recording

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1. What percentage of communication is considered non-verbal? (Required.)

43%

53%

73%

93%

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2. Commonality is an important attribute when looking to establish what? (Required.)

Conversation matter

Rapport

Clarity

An impression

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3. Under Aristotle's Rhetoric, Pathos appeals to what? (Required.)

A credible response

An emotional response

A logical response

A time-critical response

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4. What was the common failure of the PCC decisions reviewed in the presentation? (Required.)

Lack of information

Lack of communication

Lack of verbal agreement

Lack of written agreement

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5. Which of the following would you anticipate Meeting Minutes & Agendas to capture? (Required.)

Approvals

Actions

Cost Information

Next Steps