Orland Park Public Library Community Survey

We want to hear from you! Your feedback is essential in helping us plan for the library’s future collections, services, and programs. All responses are confidential.

This survey should take about 10 minutes to complete. Everyone is welcome to participate, even if you don’t have a library card or haven’t visited the library in a while. You can also take this survey on paper at the library.

Surveys completed by Monday, August 8, 2022 will be entered in a drawing for a Kindle Fire HD8 tablet, generously donated by the Friends of the Orland Park Public Library.

Question Title

* 1. Do you have a card from the Orland Park Public Library?

Yes

I have a library card from another library.

No (If no, please tell us why.)

Question Title

* 2. In the last year, how often have you visited the Orland Park Public Library in person?

At least once a week

Once a month

Every other month

Once every six months

Once a year

Never

Question Title

* 3. I would be more likely to use the Orland Park Public Library if…

Question Title

* 4. How often do you and/or your family use these library services?

	Often	Occasionally	Rarely	Never	Unaware of this service
Books and magazines	Books and magazines Often	Books and magazines Occasionally	Books and magazines Rarely	Books and magazines Never	Books and magazines Unaware of this service
E-books, e-audiobooks, and e-magazines (Libby/Hoopla)	E-books, e-audiobooks, and e-magazines (Libby/Hoopla) Often	E-books, e-audiobooks, and e-magazines (Libby/Hoopla) Occasionally	E-books, e-audiobooks, and e-magazines (Libby/Hoopla) Rarely	E-books, e-audiobooks, and e-magazines (Libby/Hoopla) Never	E-books, e-audiobooks, and e-magazines (Libby/Hoopla) Unaware of this service
DVDs, Blu-Rays, music CDs, audiobooks on CD, Playaways	DVDs, Blu-Rays, music CDs, audiobooks on CD, Playaways Often	DVDs, Blu-Rays, music CDs, audiobooks on CD, Playaways Occasionally	DVDs, Blu-Rays, music CDs, audiobooks on CD, Playaways Rarely	DVDs, Blu-Rays, music CDs, audiobooks on CD, Playaways Never	DVDs, Blu-Rays, music CDs, audiobooks on CD, Playaways Unaware of this service
Graphic novels	Graphic novels Often	Graphic novels Occasionally	Graphic novels Rarely	Graphic novels Never	Graphic novels Unaware of this service
Video games	Video games Often	Video games Occasionally	Video games Rarely	Video games Never	Video games Unaware of this service
Streaming television, movies, music, and audiobooks (Hoopla)	Streaming television, movies, music, and audiobooks (Hoopla) Often	Streaming television, movies, music, and audiobooks (Hoopla) Occasionally	Streaming television, movies, music, and audiobooks (Hoopla) Rarely	Streaming television, movies, music, and audiobooks (Hoopla) Never	Streaming television, movies, music, and audiobooks (Hoopla) Unaware of this service
Databases and online research (Value Line, Weiss Financial Ratings, Mango Languages, Ancestry, Tumblebooks, Consumer Reports, Chicago Tribune Historical Archive, etc.)	Databases and online research (Value Line, Weiss Financial Ratings, Mango Languages, Ancestry, Tumblebooks, Consumer Reports, Chicago Tribune Historical Archive, etc.) Often	Databases and online research (Value Line, Weiss Financial Ratings, Mango Languages, Ancestry, Tumblebooks, Consumer Reports, Chicago Tribune Historical Archive, etc.) Occasionally	Databases and online research (Value Line, Weiss Financial Ratings, Mango Languages, Ancestry, Tumblebooks, Consumer Reports, Chicago Tribune Historical Archive, etc.) Rarely	Databases and online research (Value Line, Weiss Financial Ratings, Mango Languages, Ancestry, Tumblebooks, Consumer Reports, Chicago Tribune Historical Archive, etc.) Never	Databases and online research (Value Line, Weiss Financial Ratings, Mango Languages, Ancestry, Tumblebooks, Consumer Reports, Chicago Tribune Historical Archive, etc.) Unaware of this service
Online tutoring through Brainfuse HelpNow	Online tutoring through Brainfuse HelpNow Often	Online tutoring through Brainfuse HelpNow Occasionally	Online tutoring through Brainfuse HelpNow Rarely	Online tutoring through Brainfuse HelpNow Never	Online tutoring through Brainfuse HelpNow Unaware of this service
Museum Adventure Pass	Museum Adventure Pass Often	Museum Adventure Pass Occasionally	Museum Adventure Pass Rarely	Museum Adventure Pass Never	Museum Adventure Pass Unaware of this service
Library of Things collection (metal detector, coin counter, folding tables, etc.)	Library of Things collection (metal detector, coin counter, folding tables, etc.) Often	Library of Things collection (metal detector, coin counter, folding tables, etc.) Occasionally	Library of Things collection (metal detector, coin counter, folding tables, etc.) Rarely	Library of Things collection (metal detector, coin counter, folding tables, etc.) Never	Library of Things collection (metal detector, coin counter, folding tables, etc.) Unaware of this service
Friends of the Library Recycled Reads used books and media store	Friends of the Library Recycled Reads used books and media store Often	Friends of the Library Recycled Reads used books and media store Occasionally	Friends of the Library Recycled Reads used books and media store Rarely	Friends of the Library Recycled Reads used books and media store Never	Friends of the Library Recycled Reads used books and media store Unaware of this service
Interlibrary Loan to borrow materials from other libraries	Interlibrary Loan to borrow materials from other libraries Often	Interlibrary Loan to borrow materials from other libraries Occasionally	Interlibrary Loan to borrow materials from other libraries Rarely	Interlibrary Loan to borrow materials from other libraries Never	Interlibrary Loan to borrow materials from other libraries Unaware of this service
Home delivery services	Home delivery services Often	Home delivery services Occasionally	Home delivery services Rarely	Home delivery services Never	Home delivery services Unaware of this service
Library website	Library website Often	Library website Occasionally	Library website Rarely	Library website Never	Library website Unaware of this service

Question Title

* 5. How often do you and/or your family use these technology services?

	Often	Occasionally	Rarely	Never	Unaware of this service
Wi-Fi access	Wi-Fi access Often	Wi-Fi access Occasionally	Wi-Fi access Rarely	Wi-Fi access Never	Wi-Fi access Unaware of this service
Hotspots for portable internet access	Hotspots for portable internet access Often	Hotspots for portable internet access Occasionally	Hotspots for portable internet access Rarely	Hotspots for portable internet access Never	Hotspots for portable internet access Unaware of this service
Tech Center (VHS to DVD converter, CriCut, GlowForge, etc.)	Tech Center (VHS to DVD converter, CriCut, GlowForge, etc.) Often	Tech Center (VHS to DVD converter, CriCut, GlowForge, etc.) Occasionally	Tech Center (VHS to DVD converter, CriCut, GlowForge, etc.) Rarely	Tech Center (VHS to DVD converter, CriCut, GlowForge, etc.) Never	Tech Center (VHS to DVD converter, CriCut, GlowForge, etc.) Unaware of this service
Computers and printers	Computers and printers Often	Computers and printers Occasionally	Computers and printers Rarely	Computers and printers Never	Computers and printers Unaware of this service
Copying, scanning, and faxing services	Copying, scanning, and faxing services Often	Copying, scanning, and faxing services Occasionally	Copying, scanning, and faxing services Rarely	Copying, scanning, and faxing services Never	Copying, scanning, and faxing services Unaware of this service

Question Title

* 6. How often do you and/or your family attend these programs and classes?

	Often	Occasionally	Rarely	Never	Unaware of service
Computer classes and one-on-one technology help	Computer classes and one-on-one technology help Often	Computer classes and one-on-one technology help Occasionally	Computer classes and one-on-one technology help Rarely	Computer classes and one-on-one technology help Never	Computer classes and one-on-one technology help Unaware of service
Children’s programs (storytimes, crafts, etc. for age 12 and younger)	Children’s programs (storytimes, crafts, etc. for age 12 and younger) Often	Children’s programs (storytimes, crafts, etc. for age 12 and younger) Occasionally	Children’s programs (storytimes, crafts, etc. for age 12 and younger) Rarely	Children’s programs (storytimes, crafts, etc. for age 12 and younger) Never	Children’s programs (storytimes, crafts, etc. for age 12 and younger) Unaware of service
Teen programs (13-17)	Teen programs (13-17) Often	Teen programs (13-17) Occasionally	Teen programs (13-17) Rarely	Teen programs (13-17) Never	Teen programs (13-17) Unaware of service
Adult programs (lectures, concerts, crafts, etc.)	Adult programs (lectures, concerts, crafts, etc.) Often	Adult programs (lectures, concerts, crafts, etc.) Occasionally	Adult programs (lectures, concerts, crafts, etc.) Rarely	Adult programs (lectures, concerts, crafts, etc.) Never	Adult programs (lectures, concerts, crafts, etc.) Unaware of service

Question Title

* 7. How often do you and/or your family use these library and library-related spaces?

	Often	Occasionally	Rarely	Never	Unaware of this service
The Backyard outdoor nature center	The Backyard outdoor nature center Often	The Backyard outdoor nature center Occasionally	The Backyard outdoor nature center Rarely	The Backyard outdoor nature center Never	The Backyard outdoor nature center Unaware of this service
StoryWalk® at the Village Center North Pond	StoryWalk® at the Village Center North Pond Often	StoryWalk® at the Village Center North Pond Occasionally	StoryWalk® at the Village Center North Pond Rarely	StoryWalk® at the Village Center North Pond Never	StoryWalk® at the Village Center North Pond Unaware of this service
The Nest mothers’ nursing/feeding space	The Nest mothers’ nursing/feeding space Often	The Nest mothers’ nursing/feeding space Occasionally	The Nest mothers’ nursing/feeding space Rarely	The Nest mothers’ nursing/feeding space Never	The Nest mothers’ nursing/feeding space Unaware of this service
The Sensory Space, a sensory-friendly space for patrons preferring less stimuli	The Sensory Space, a sensory-friendly space for patrons preferring less stimuli Often	The Sensory Space, a sensory-friendly space for patrons preferring less stimuli Occasionally	The Sensory Space, a sensory-friendly space for patrons preferring less stimuli Rarely	The Sensory Space, a sensory-friendly space for patrons preferring less stimuli Never	The Sensory Space, a sensory-friendly space for patrons preferring less stimuli Unaware of this service
The In-Between, a dedicated space for grades 2-5	The In-Between, a dedicated space for grades 2-5 Often	The In-Between, a dedicated space for grades 2-5 Occasionally	The In-Between, a dedicated space for grades 2-5 Rarely	The In-Between, a dedicated space for grades 2-5 Never	The In-Between, a dedicated space for grades 2-5 Unaware of this service
The Teen Loft, a dedicated space for grades 6-12	The Teen Loft, a dedicated space for grades 6-12 Often	The Teen Loft, a dedicated space for grades 6-12 Occasionally	The Teen Loft, a dedicated space for grades 6-12 Rarely	The Teen Loft, a dedicated space for grades 6-12 Never	The Teen Loft, a dedicated space for grades 6-12 Unaware of this service
Areas for individual work or study	Areas for individual work or study Often	Areas for individual work or study Occasionally	Areas for individual work or study Rarely	Areas for individual work or study Never	Areas for individual work or study Unaware of this service
Areas for group meetings, work, or study	Areas for group meetings, work, or study Often	Areas for group meetings, work, or study Occasionally	Areas for group meetings, work, or study Rarely	Areas for group meetings, work, or study Never	Areas for group meetings, work, or study Unaware of this service
Study Rooms	Study Rooms Often	Study Rooms Occasionally	Study Rooms Rarely	Study Rooms Never	Study Rooms Unaware of this service
Meeting Rooms	Meeting Rooms Often	Meeting Rooms Occasionally	Meeting Rooms Rarely	Meeting Rooms Never	Meeting Rooms Unaware of this service

Question Title

* 8. Based on your experience, how would you rate the following service aspects of the Library?

	Excellent	Good	Fair	Poor	Not applicable
Welcoming atmosphere	Welcoming atmosphere Excellent	Welcoming atmosphere Good	Welcoming atmosphere Fair	Welcoming atmosphere Poor	Welcoming atmosphere Not applicable
Building cleanliness and physical condition	Building cleanliness and physical condition Excellent	Building cleanliness and physical condition Good	Building cleanliness and physical condition Fair	Building cleanliness and physical condition Poor	Building cleanliness and physical condition Not applicable
Friendliness and courtesy of the staff	Friendliness and courtesy of the staff Excellent	Friendliness and courtesy of the staff Good	Friendliness and courtesy of the staff Fair	Friendliness and courtesy of the staff Poor	Friendliness and courtesy of the staff Not applicable
Staff’s ability to answer questions	Staff’s ability to answer questions Excellent	Staff’s ability to answer questions Good	Staff’s ability to answer questions Fair	Staff’s ability to answer questions Poor	Staff’s ability to answer questions Not applicable
Quality and availability of library materials	Quality and availability of library materials Excellent	Quality and availability of library materials Good	Quality and availability of library materials Fair	Quality and availability of library materials Poor	Quality and availability of library materials Not applicable
Ease of access to library materials, programs, & services	Ease of access to library materials, programs, & services Excellent	Ease of access to library materials, programs, & services Good	Ease of access to library materials, programs, & services Fair	Ease of access to library materials, programs, & services Poor	Ease of access to library materials, programs, & services Not applicable
Children’s programs	Children’s programs Excellent	Children’s programs Good	Children’s programs Fair	Children’s programs Poor	Children’s programs Not applicable
Teen programs	Teen programs Excellent	Teen programs Good	Teen programs Fair	Teen programs Poor	Teen programs Not applicable
Adult programs	Adult programs Excellent	Adult programs Good	Adult programs Fair	Adult programs Poor	Adult programs Not applicable
Library newsletter	Library newsletter Excellent	Library newsletter Good	Library newsletter Fair	Library newsletter Poor	Library newsletter Not applicable
Library website	Library website Excellent	Library website Good	Library website Fair	Library website Poor	Library website Not applicable
Library hours of operation	Library hours of operation Excellent	Library hours of operation Good	Library hours of operation Fair	Library hours of operation Poor	Library hours of operation Not applicable
Overall satisfaction with the Library	Overall satisfaction with the Library Excellent	Overall satisfaction with the Library Good	Overall satisfaction with the Library Fair	Overall satisfaction with the Library Poor	Overall satisfaction with the Library Not applicable

Question Title

* 9. Which statements below best match your view of the Orland Park Public Library’s purpose? (Please select all that apply.)

A place to check out books, movies, and other materials

A place for quiet reading, work, or study

A place to attend programs, classes, and events

A place to socialize and interact with the community, friends, and colleagues

A place to conduct research

A place to access free Wi-Fi and internet

A place to relax and spend time

A place to discover, learn, and explore new ideas

A place for professional activities (video calls, interviews, checking emails)

A place to enjoy the outdoors

Other (please describe)

Question Title

* 10. What do you value most about the Orland Park Public Library?

Question Title

* 11. What interests or hobbies of yours would you like to see featured at the library?

Question Title

* 12. How can the Library better help meet current community needs?

Question Title

* 13. We welcome any additional thoughts on how we can improve the Orland Park Public Library?

Question Title

* 14. Do you live in Orland Park?

Yes, I live in incorporated Orland Park

Yes, I live in unincorporated Orland Park

No, I live in another town

I own a business or property in Orland Park

Question Title

* 15. What is your age?

Under 17

18-25

26-45

46-74

75+

Prefer not to answer

Question Title

* 16. How many years have you lived in Orland Park?

0-3

4-6

7-10

11-14

15-20

Over 20

Not applicable

Question Title

* 17. How many people in your household fall in the age ranges listed below? (Counting you.)

	0	1	2	3	4	5	6+
Under 17	Under 17 0	Under 17 1	Under 17 2	Under 17 3	Under 17 4	Under 17 5	Under 17 6+
18-25	18-25 0	18-25 1	18-25 2	18-25 3	18-25 4	18-25 5	18-25 6+
26-45	26-45 0	26-45 1	26-45 2	26-45 3	26-45 4	26-45 5	26-45 6+
46-74	46-74 0	46-74 1	46-74 2	46-74 3	46-74 4	46-74 5	46-74 6+
75+	75+ 0	75+ 1	75+ 2	75+ 3	75+ 4	75+ 5	75+ 6+

Question Title

* 18. Please let us know how to contact you should you win the drawing for the free Kindle Fire HD8 Tablet. Your contact information will not be shared and will be separated from your survey response to ensure anonymity.

Name

Email Address

Phone Number

Question Title

* 19. Would you be interested in participating in a one-hour focus group sometime in September? If so, please select your preferred time slot below and we will reach out when focus group sessions are scheduled if we have an available slot. (Please select all that apply.)

Weekday morning

Weekday afternoon

Weekday evening

Saturday morning

Saturday afternoon